How do I fix Outlook is suddenly not sending or receiving emails?

Anonymous
2024-11-12T23:46:14+00:00

My Outlook account is not downloading or sending messages. I am able to login and I have used the sync button. Anyone else had this happen and know how to resolve it? I've used the Microsoft help and it was not helpful at all!

Outlook | MacOS | New Outlook for Mac | For business

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  1. Anonymous
    2024-11-13T03:35:39+00:00

    Dear Mouvaune,

    Good day, welcome to Microsoft Community.

    I understand that you seem to have encountered a problem where Outlook cannot send or receive emails.

    I saw that you posted in the Outlook for Mac section, so is your problem happening in Outlook for Mac?

    If so, I suggest you use the following method:

    1, I suggest you first go to webmail outlook.live.com through a browser, to check if the emails are there. The purpose of doing this is to eliminate as many interruptions as possible, so that you can easily troubleshoot whether the problem is with the account or with the outlook app itself.

    2, If you can send and receive emails normally on webmail, the problem is in the Outlook app itself. Please try to update it. You can check if there is any update by opening the AppStore.

    1. Re-add your account to the Outlook App. This step will eliminate many synchronization and authentication issues.

    Hope these steps can help, if your problem still exists, please share more details, and I will continue to support you!

    Best regards,

    Harris-MSFT |Microsoft Community support specialist

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  2. Anonymous
    2024-11-25T17:41:41+00:00

    I can send and receive emails on my phone but no longer on my computer.

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    4 people found this answer helpful.
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  3. Anonymous
    2025-01-15T10:29:55+00:00

    I can send and receive on my phone but not on my computer. What do I do?

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  4. Anonymous
    2025-02-01T03:17:47+00:00

    I am having the same problem. I can send and receive on my phone but not my laptop. I have New Outlook on my laptop, and Mail on my phone. Has anyone resolved this issue?

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  5. Anonymous
    2025-02-02T16:47:17+00:00

    I tried the repair under the setting in the mail tool. It worked once, then back to problem of sending and receiving but very slow. Its asks for your provider password, it accepted it once but then not again when I'm 100 percent sure of the password....

    This new mail tool is junk the old worked fine until the update last year.

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    8 people found this answer helpful.
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