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I changed my microsoft password, now on my android phone i cant sign in to my email account.
I enter the new password, then enter the generated number on the authenticator, but then i receive the above message
I am able to access my emails on my laptop, but not my phone
Using Outlook for Android for personal email and calendar management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I've had this issue. The fix is to deactivate and uninstall the app. Then reinstall it and add your credentials
I do confirm. Did that and it works.
I ahve reinstalled a few times. Sometimes when I see the password prompt I cancel and it just works by itself later.
Does seem to need some kind of attention.
Office 365 email is Exchange (online).
I thought I fixed the problem a few days ago with Samsung Email and uninstall/ reinstall and using Office 365 as the 'type'. But last night it just stopped working with bad authentication (2ont open MS Authenticator), and I had to uninstall and reinstall Samsung Email again.
Hope they fix this issue.