Unable to complete authorisation as their is no interactive call in progress

Anonymous
2024-11-25T07:10:37+00:00

I changed my microsoft password, now on my android phone i cant sign in to my email account.

I enter the new password, then enter the generated number on the authenticator, but then i receive the above message

I am able to access my emails on my laptop, but not my phone

Outlook | Outlook for mobile | Outlook for Android | For home

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  1. Anonymous
    2024-12-03T03:10:58+00:00

    I have this problem on my S24 and popped in here after doing a Google search to look for a solution. Now I get the Microsoft Community emails notifying me there is a new Reply to the question. If I click on the "Post a Reply", I must log in before I can see the new replies. My Community account is the same 365 email that I cannot validate in Samsung Email, but oddly enough, once I successfully log into MS Community, Samsung email is logged in and validated successfully. Weird, but I'm saving a copy of the Community email so I can use the "Post a Reply" link to log into 365! Try this if the problem 365 email is used in both places.

    Obviously a temporary workaround, but I don't want to keep deleting my account from my phone, and re-adding it.

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  2. Anonymous
    2024-12-03T10:06:48+00:00

    Testning Mickn Che solution...

    Did not work for me.

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  3. Anonymous
    2024-12-03T13:48:24+00:00

    Microsoft Outlook app works fine, so obviously it is a Samsung issue, not MS. thought I would share just in case anyone needs a quick workaround as I to have fallen victim to this issue with the Samsung email app. On a chat with Samsung Support as we speak letting them know the issue

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  4. Anonymous
    2024-12-03T17:46:50+00:00

    Matt,

    Did Samsung support offer any helpful tips on this issue?

    Many thanks.

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  5. Anonymous
    2024-12-03T17:50:44+00:00

    Same issue here

    S24

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