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I changed my microsoft password, now on my android phone i cant sign in to my email account.
I enter the new password, then enter the generated number on the authenticator, but then i receive the above message
I am able to access my emails on my laptop, but not my phone
Using Outlook for Android for personal email and calendar management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Same issue on my zfold 4. I have 2 365 accounts that just started 3 days ago. Hopefully there is a resolution soon
How do we elevate this issue with MS? Same issue that started this pm.
Our phones our crucial in our organization, email must be working, MS please fix it now !
The following did a temp fix for me
After 2 days I woke up in the morning and found out that the reconnect setup had been reset, and I had to reconnect my company mail account again!!!! Did it, and it is still working... I will keep you posted...
Thank you for your reply.
I have uninstalled the mailbox from the Samsung eamil app, then reinstalled our MS365 business mailbox and the two-way authenticator worked again without problem.
I have Samsung S24 with 2 Exchange Accounts connected. One is On-Prem Exchange (without MFA) and one is Exchange Online (with MFA).
The problem startet after updating Samsung Email from App-Store. For the Exchange Online Account, we must authenticate every 5 days. Since the update and after submitting MFA, the error appears for Exchange Online account. The on-prem account still works like a charm.
When I delete the account and add it from scratch, it works the first time and MFA is accepted. But, as soon I have to reauthenticate and it asks me for the new MFA, the error appears again and the connection fails.
Just my 2 cents.