Unable to complete authorisation as their is no interactive call in progress

Anonymous
2024-11-25T07:10:37+00:00

I changed my microsoft password, now on my android phone i cant sign in to my email account.

I enter the new password, then enter the generated number on the authenticator, but then i receive the above message

I am able to access my emails on my laptop, but not my phone

Outlook | Outlook for mobile | Outlook for Android | For home

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  1. Anonymous
    2024-12-04T09:06:00+00:00

    I am also having the same issue since I reset my phone over the last few days.

    Whats interesting and might be nothing, is that despite me setting up the account as Office 365, it appears to complete as an Exchange setup.

    Hopefully Samsung can fix it soon.

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  2. Anonymous
    2024-12-03T20:46:30+00:00

    Same issue. Samsung mail seems to be having issues. Mitigated with Outlook.

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  3. Anonymous
    2024-12-03T17:56:43+00:00

    No just that they would forward it up.

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  4. Anonymous
    2024-12-03T17:50:44+00:00

    Same issue here

    S24

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  5. Anonymous
    2024-12-03T17:46:50+00:00

    Matt,

    Did Samsung support offer any helpful tips on this issue?

    Many thanks.

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