Unable to complete authorisation as their is no interactive call in progress

Anonymous
2024-11-25T07:10:37+00:00

I changed my microsoft password, now on my android phone i cant sign in to my email account.

I enter the new password, then enter the generated number on the authenticator, but then i receive the above message

I am able to access my emails on my laptop, but not my phone

Outlook | Outlook for mobile | Outlook for Android | For home

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  1. Anonymous
    2024-12-11T10:04:34+00:00

    What version?

    I still have 6.1.95.14 from the Google Play Store, last updated 12th November 2024.

    The version I find on the Samsung store, for my S24 Ultra, is 6.1.94.2 from 7th October 2024. (although APKmirror shwos that has July 10th 24)

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  2. Anonymous
    2024-12-11T09:55:54+00:00

    I had the same problem!

    They have finally fixed it !!!!

    Go to the galaxy store and update the Samsung email app !

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  4. Anonymous
    2024-12-10T21:29:36+00:00

    It's the same error. In the meantime you can use Outlook Webaccess on the phone, or switch to Outlook App. Temporary it's working for me --> https://outlook.office.com

    As I don't like the Outlook App, I use Webaccess and hope that an update for Samsung Email will come soon.

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  5. Anonymous
    2024-12-10T21:18:37+00:00

    Ho cambiato la mia password Microsoft, ora sul mio telefono Android non riesco ad accedere al mio account di posta elettronica.

    Inserisco la nuova password, poi inserisco il numero generato sull'autenticatore, ma poi ricevo il messaggio sopra

    Posso accedere alle mie e-mail sul mio laptop, ma non sul mio telefono

    Genera35

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