Unable to complete authorisation as their is no interactive call in progress

Anonymous
2024-11-25T07:10:37+00:00

I changed my microsoft password, now on my android phone i cant sign in to my email account.

I enter the new password, then enter the generated number on the authenticator, but then i receive the above message

I am able to access my emails on my laptop, but not my phone

Outlook | Outlook for mobile | Outlook for Android | For home

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  1. Anonymous
    2024-12-12T14:51:06+00:00

    do you have version 6.1.97.1 installed? this is the only version working right now...

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  2. Anonymous
    2024-12-12T14:40:42+00:00

    So when exactly is this going to get fixed? Its still happening. I have to remove/re-download the app probably every other day. This is getting really frustrating. It's clearly a major bug with your app, so one would think that you should be looking into it, when it's been well over a month since this has been going on & your only solution is to tell people to keep deleting the app off their phones and re-installing?

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  3. Anonymous
    2024-12-12T12:55:14+00:00

    Great, wasnt there this morning, installed so lets see!

    Amazing to see a thread on the Microsoft Communities that actually has a resolution and hasn't asked anyone to run sfc or dism at all!

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  4. Anonymous
    2024-12-12T12:46:08+00:00

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  5. Anonymous
    2024-12-12T12:32:13+00:00

    That hasnt made it to Denmark yet, any chance you have the means to upload it to apkmirror.com ?

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