Unable to complete authorisation as their is no interactive call in progress

Anonymous
2024-11-25T07:10:37+00:00

I changed my microsoft password, now on my android phone i cant sign in to my email account.

I enter the new password, then enter the generated number on the authenticator, but then i receive the above message

I am able to access my emails on my laptop, but not my phone

Outlook | Outlook for mobile | Outlook for Android | For home

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  1. Anonymous
    2024-11-29T07:18:54+00:00

    The following did a temp fix for me

    1. uninstalled the Samsung Mail App, make sure you remove it from the Admins Apps first
    2. rebooted the phone
    3. installed the Samsung Mail App from the Samsung Store
    4. reconnected to my company mail account

    After 2 days I woke up in the morning and found out that the reconnect setup had been reset, and I had to reconnect my company mail account again!!!! Did it, and it is still working... I will keep you posted...

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  2. Anonymous
    2024-11-28T22:53:56+00:00

    How do we elevate this issue with MS? Same issue that started this pm.

    Our phones our crucial in our organization, email must be working, MS please fix it now !

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  3. Anonymous
    2024-11-28T19:42:21+00:00

    Same issue on my zfold 4. I have 2 365 accounts that just started 3 days ago. Hopefully there is a resolution soon

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  4. Anonymous
    2024-11-28T17:26:19+00:00

    The strange thing is there is NO MORE information about this error anywhere on the search I did. It is like MS has not picked it up yet, and nobody else seems to mind.... No resolution still from my end, anybody else????

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  5. Anonymous
    2024-11-28T17:15:02+00:00

    Same issue, any fix yet? At my company we use s20 till s24

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