Unable to complete authorisation as their is no interactive call in progress

Anonymous
2024-11-25T07:10:37+00:00

I changed my microsoft password, now on my android phone i cant sign in to my email account.

I enter the new password, then enter the generated number on the authenticator, but then i receive the above message

I am able to access my emails on my laptop, but not my phone

Outlook | Outlook for mobile | Outlook for Android | For home

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  1. Anonymous
    2024-12-16T12:49:23+00:00

    Thanks! It is working with the new samsung app version. 6.1.97.1

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  2. Anonymous
    2024-12-12T18:13:05+00:00

    6.1.95.14 from the Samsung Galaxy Store also works.

    it's just the 6.1.95.14 updated on Nov 12, 2024 version that's in the Google Play store that's broken.

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  3. Anonymous
    2024-12-12T18:11:14+00:00

    I'm still showing the old version in Google play store

    6.1.95.14 updated on Nov 12, 2024

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  4. Anonymous
    2024-12-12T17:04:43+00:00

    Google Play just released the new version of Samsung Mail to fix the bug.

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  5. Anonymous
    2024-12-12T14:51:43+00:00

    just for fun you should simply post to run dism and sfc on a samsung galaxy phone :-D

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