Unable to complete authorisation as their is no interactive call in progress

Anonymous
2024-11-25T07:10:37+00:00

I changed my microsoft password, now on my android phone i cant sign in to my email account.

I enter the new password, then enter the generated number on the authenticator, but then i receive the above message

I am able to access my emails on my laptop, but not my phone

Outlook | Outlook for mobile | Outlook for Android | For home

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  1. Anonymous
    2024-12-01T17:44:28+00:00

    Hello,

    Has a fix been found for this yet?

    Device: Samsung S23 Plus

    App: Samsung EMail App

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  2. Anonymous
    2024-11-29T16:27:49+00:00

    I have Samsung S24 with 2 Exchange Accounts connected. One is On-Prem Exchange (without MFA) and one is Exchange Online (with MFA).

    The problem startet after updating Samsung Email from App-Store. For the Exchange Online Account, we must authenticate every 5 days. Since the update and after submitting MFA, the error appears for Exchange Online account. The on-prem account still works like a charm.

    When I delete the account and add it from scratch, it works the first time and MFA is accepted. But, as soon I have to reauthenticate and it asks me for the new MFA, the error appears again and the connection fails.

    Just my 2 cents.

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  3. Anonymous
    2024-11-29T07:53:24+00:00

    Thank you for your reply.

    I have uninstalled the mailbox from the Samsung eamil app, then reinstalled our MS365 business mailbox and the two-way authenticator worked again without problem.

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  4. Anonymous
    2024-11-29T07:18:54+00:00

    The following did a temp fix for me

    1. uninstalled the Samsung Mail App, make sure you remove it from the Admins Apps first
    2. rebooted the phone
    3. installed the Samsung Mail App from the Samsung Store
    4. reconnected to my company mail account

    After 2 days I woke up in the morning and found out that the reconnect setup had been reset, and I had to reconnect my company mail account again!!!! Did it, and it is still working... I will keep you posted...

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  5. Anonymous
    2024-11-28T22:53:56+00:00

    How do we elevate this issue with MS? Same issue that started this pm.

    Our phones our crucial in our organization, email must be working, MS please fix it now !

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