Unable to complete authorisation as their is no interactive call in progress

Anonymous
2024-11-25T07:10:37+00:00

I changed my microsoft password, now on my android phone i cant sign in to my email account.

I enter the new password, then enter the generated number on the authenticator, but then i receive the above message

I am able to access my emails on my laptop, but not my phone

Outlook | Outlook for mobile | Outlook for Android | For home

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  1. Anonymous
    2024-12-12T12:55:14+00:00

    Great, wasnt there this morning, installed so lets see!

    Amazing to see a thread on the Microsoft Communities that actually has a resolution and hasn't asked anyone to run sfc or dism at all!

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  2. Anonymous
    2024-12-11T10:04:34+00:00

    What version?

    I still have 6.1.95.14 from the Google Play Store, last updated 12th November 2024.

    The version I find on the Samsung store, for my S24 Ultra, is 6.1.94.2 from 7th October 2024. (although APKmirror shwos that has July 10th 24)

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  3. Anonymous
    2024-11-27T18:21:13+00:00

    Running Samsung Email app version 6.1.95.14 installed from Google Play Store.

    Play store shows Last update was 11/12/24

    app support shows as ******@samsung.com

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  4. Anonymous
    2024-11-26T13:32:46+00:00

    In my case, it started the 20th

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  5. Anonymous
    2024-11-26T13:23:10+00:00

    Has this been resolved since the MS outlook outage

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