Unable to complete authorisation as their is no interactive call in progress

Our Company devices are starting to come down with this issue, more calls for assistance with every day that passes I suspect this might be due to some kind of App update from the play store

Were all on Samsung phones from the A51 to A55 // A70 to A71 // And the XCover Devices 4s to 7

All using Samsung email and all affected devices stop receiving emails as soon as they need to reauthenticate again

Regards

Rob

Good Evening

I am also having the exact same issue. Could you please advise what the best option would be to fix? I have gone through your steps but it still does not sign me into my email account.

I had the same problem!

They have finally fixed it !!!!

Go to the galaxy store and update the Samsung email app !

I can guess that it works until the authentication token is valid. For the company I work to, it lasts 12 hours.

Dear Brian G70

Thank you for posting in the Microsoft community. We will be happy to assist you.

Based on issue description" Unable to complete authorization as their is no interactive call in progress"' would you mind providing the following information:

• May I please know the type of account you are using? Is it an M365 work/school account or a Microsoft/Personal account like Hotmail/outlook.com? If your account is Microsoft personal account (outlook.com/live.com/Hotmail.com), please reply back to us, so we can involve personal account team for further assistance.

Here are a few steps you can try to be able to sign in on your Microsoft account on android:

1. Recheck Your Microsoft Account Settings

• Ensure that your Microsoft account is set up correctly on your phone. After changing your password, sometimes authentication settings may need to be updated on all devices where your account is connected.

2. Remove and Re-add Your Account on the Phone

• On your Android phone, try removing your Microsoft account from the email app (e.g., Outlook or the built-in email app), then re-add it with the new password.
  • Go to Settings > Accounts > Microsoft Account (or whichever email account you're using).
  • Tap Remove account.
  • Afterward, add the account back using the updated password and verify it with the authenticator code.

3. Check the Authenticator App

• Make sure your Microsoft Authenticator app is up-to-date and correctly linked to your account. If your authenticator app is out of sync, it could cause issues with generating the correct code.
  • Open the Microsoft Authenticator app.
  • Ensure it's connected to the correct Microsoft account.

5. Clear App Cache and Data

• If you're using the Outlook app or another email app to access your Microsoft account, clearing the app cache and data might help resolve any lingering authentication issues.
  • Go to Settings > Apps > Select Outlook (or the relevant app).
  • Tap Storage > Clear Cache and Clear Data.
  • After clearing, open the app and sign in again with your updated password and the authenticator code.

6. Sign Out and Sign Back into Microsoft Services on Phone

• If you're using a Microsoft service such as Outlook or the Microsoft Mail app, sign out of the account and then sign back in with the new password. Sometimes, even though the password is updated on the device, the session may still be linked to the old credentials, causing issues.

7. Reboot Your Phone

• A simple reboot can often help resolve various authentication or synchronization problems on your

 If the issue persists, this may need to be checked from the backend, to do that please contact dedicated support for Outlook for mobile, Tap your profile photo, and then the? > Contact Support. Get in-app help for Outlook for iOS and Android - Microsoft Support

**Note:**When you contact our support team, you won't receive an email or a callback. But you'll receive a notification when the support team sends you a reply, and you can easily communicate with them in the app. Look for the notification on the Settings and Contact Support icons.

Thanks for your precious time and your understanding would be highly appreciated.