How do I "add an account on mobile to use this app" in the Outlook app on my Google pixel 2 watch?

Anonymous
2024-08-13T15:45:14+00:00

I'm getting the error message in the Outlook App on my Google Pixel 2 watch to "add an account on mobile to use this app." My outlook app on my phone (google pixel 8) is working just fine. The app on my phone and my watch have been updated in the Google Play Store, syncing is on from settings in the Outlook app on my phone, but no data is flowing through to the Outlook app on my watch (no email or calendar items). Please help!

Outlook | Outlook for mobile | Outlook for Android | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2024-09-13T16:56:24+00:00

I was finally able to get past the "add account on mobile" screen on the watch by removing accounts, clearing phone and watch cache, rebooting both then reading account. But not all of my email is syncing across, only seeing a few emails. If I mark one as unread on the phone then it will appear on the watch. Gonna have to monitor to see if any new emails show on the watch.

Was this answer helpful?

1 person found this answer helpful.
0 comments

61 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2024-09-12T03:34:37+00:00

    UPDATE.
    After getting it "working" the emails are not consistently synching to phone and the calendar is completely missing.
    I did get past the "add account" issue however and have some emails but can't find the logic of why some email and not others.

    Also, there is no access to folders. Only the inbox folder. So if you use multiple folders or have rules to distribute emails to various folders, there is no insight to those from the watch currently
    This worked for me on a Pixel 9 Pro XL with a Pixel Watch 3 45mm. Thank you!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2024-09-12T04:06:02+00:00

    Unfortunately I tried these steps and still have the issue. Pixel 8 Pro with Pixel Watch 2.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2024-09-12T07:16:43+00:00

    After receviing update today (Version# of Outlook app on watch is now 4.2435.0) stiil the same issue....

    This is annoying.....

    Was this answer helpful?

    0 comments
  4. Anonymous
    2024-09-12T08:45:08+00:00

    The following worked for me:

    Force stop watch app

    Clear cache on watch app

    Clear data on watch app

    Relaunch watch app

    Didn't need to remove or re-add any accounts. P9PF and PW3

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments