How do I "add an account on mobile to use this app" in the Outlook app on my Google pixel 2 watch?

Anonymous
2024-08-13T15:45:14+00:00

I'm getting the error message in the Outlook App on my Google Pixel 2 watch to "add an account on mobile to use this app." My outlook app on my phone (google pixel 8) is working just fine. The app on my phone and my watch have been updated in the Google Play Store, syncing is on from settings in the Outlook app on my phone, but no data is flowing through to the Outlook app on my watch (no email or calendar items). Please help!

Outlook | Outlook for mobile | Outlook for Android | For home

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Anonymous
2024-09-13T16:56:24+00:00

I was finally able to get past the "add account on mobile" screen on the watch by removing accounts, clearing phone and watch cache, rebooting both then reading account. But not all of my email is syncing across, only seeing a few emails. If I mark one as unread on the phone then it will appear on the watch. Gonna have to monitor to see if any new emails show on the watch.

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  1. Anonymous
    2024-08-13T18:21:57+00:00

    Hello CSY42,

    Good day! Thank you for posting to Microsoft Community. We are happy to assist you.

    I would love to answer your question further, but it feels like it's beyond our expertise. It is more complex than what we usually discuss here in the community. In order for you to get the accurate information you need, please visit the dedicated experts in Microsoft **** Questions - Microsoft Q&A

    In addition, you may also browse related topics here: Get in-app help for Outlook for iOS and Android - Microsoft Support

    We will leave this thread open for our MVPs or other members who are experts about this concern to share their answers.

    If there is any update or I misunderstand you, please feel free to let me know. I will continue to assist you. Your understanding and co-operation are highly appreciated.

    Thanks for your precious time. Have a nice day.

    Sincerely,

    Nafis Iqbal Shuvo

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  2. Anonymous
    2024-08-14T17:53:19+00:00

    Hi,

    This seems to be an issue with my Pixel 2 watch as well. It just started happening a day or so ago. I'm wondering if it's an issue with the update.

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  3. Anonymous
    2024-08-14T21:00:06+00:00

    Yes! It just happened a day or so for me too. I've done everything I can think of to get it to work and it won't sync or recognize my profile, but it works just fine on my phone. @google needs to fix this!

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    3 people found this answer helpful.
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  4. Anonymous
    2024-08-16T17:21:49+00:00

    Same problem with my Pixel 1 watch...Outlook app (watch face) stopped sync'ng after the pixel update.

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