How do I "add an account on mobile to use this app" in the Outlook app on my Google pixel 2 watch?

Anonymous
2024-08-13T15:45:14+00:00

I'm getting the error message in the Outlook App on my Google Pixel 2 watch to "add an account on mobile to use this app." My outlook app on my phone (google pixel 8) is working just fine. The app on my phone and my watch have been updated in the Google Play Store, syncing is on from settings in the Outlook app on my phone, but no data is flowing through to the Outlook app on my watch (no email or calendar items). Please help!

Outlook | Outlook for mobile | Outlook for Android | For home

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Anonymous
2024-09-13T16:56:24+00:00

I was finally able to get past the "add account on mobile" screen on the watch by removing accounts, clearing phone and watch cache, rebooting both then reading account. But not all of my email is syncing across, only seeing a few emails. If I mark one as unread on the phone then it will appear on the watch. Gonna have to monitor to see if any new emails show on the watch.

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  1. Anonymous
    2024-09-13T02:45:50+00:00

    Thanks for the reply. This community is awesome, you really helped me solve this problem. Thanks to everyone!

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  2. Anonymous
    2024-09-13T02:42:29+00:00

    Out of interest did you have to remove all accounts from Outlook on your phone or just the one you want on your watch?

    Adam Skov I only have one account in my Outlook phone app which is a personal account. I only removed it from the app and did not touch any phone settings. In following the exact steps that were posted by Pavel Chernitsky and reiterated below, it worked right away.

    1. Remove the account on the phone app. hit the home icon - top-left -> settings cog -> accounts -> pick the account you want to fix -> click the giant red "remove account" text (it doesn't appear to be irreversible, you can, and you will, re-activate it later with two clicks)
    2. Force stop the watch app.
    3. Clear cache on watch app
    4. Clear data on watch app.
    5. Re-activate your account on the phone app. (the account that was "removed" will show as an option to be added)
    6. Launch the watch app.
      https://learn-attachment.microsoft.com/api/attachments/a4b692a6-196e-421f-b0cf-6e91b5a93f55?platform=QnA&fud_access=hC1SxZhn7m%2FZQJkOIiOVstu10yTQgXS4A%2FDBzZTg8nbaCgIogkrcDydMeI5Y4za2dOqDdWtsG2JNS3E35V60i9TiGHR7STMpJHheeXuDvO8nwjUlqCBHhJ0NDvuYN7OSq2hah6oT48NH6%2F76zdwVnMdyh%2FjM%2BRwKsg70roIxOXQ91qg7ccmmWWYtOTnFavPTPZVtPLBVygAbYB%2BjTBLSMM7M%2B6Hx4%2Bf6enIuoSUH2a8y%2BGxP%2FM9rrmlNkdvUsyB9ODQNvhzJ9pIRN5wWpc72vnuBYJhrXjsU%2F6SJVfolIJcce0DRqsYltKwpMHekWwRlI%2FCAY4ng1CJGi77CcmUB3Sx2ABcRXofoafRdB9VAZIiWEUcQDUo%2FPIyI66joZMDsrqh56HUCH8tFtd1uf1s%2BUy3LEf%2B2WYMTidadkBNXYm8%3D
      Here is a screen shot to show that it's working. This is a Pixel Watch 3 45mm with a case on it. The phone this is linked to is a Pixel 9 Pro XL.

    Image

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  3. Anonymous
    2024-09-12T23:22:39+00:00

    You trolling? What versions of the apps are you running? This didn't work

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  4. Anonymous
    2024-09-12T07:16:43+00:00

    After receviing update today (Version# of Outlook app on watch is now 4.2435.0) stiil the same issue....

    This is annoying.....

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