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EDIT: September 13, 2024:
As of Outlook version 4.2435.1 Outlook is working again on my watch for both email and calendar events. I had to wait a little bit after I installed this new version before calendar events started sinking, but everything does work now.
Original message:
When I launch the Outlook app on my Watch Ultra I get the error in below:
"Add an account on mobile to use the app"
I am running the Outlook app on my phone (S21) and have multiple accounts (Hotmail and Gmail) set up in the Outlook app.
The app refuses to open normally and function. I've uninstalled and reinstalled the app on my watch. I've installed the app on the watch from the Play Store on my phone, and from the Play Store on the watch.
No change.
When I set up my Galaxy Watch Ultra I did not do a restore from my previous Galaxy watch, and I also cleared cache on the watch after setup, so the watch is as fresh as can be. The watch is up-to-date w/the most recent FW from Samsung, ver AXG2.
Others are reporting the same issue:
https://www.reddit.com/r/GalaxyWatch/comments/1eqks1f/galaxy_watch_ultraoutlook/
https://www.reddit.com/r/GalaxyWatch/comments/16y61g3/outlook_not_working_on_watch5_getting_add_an/
Please release an updated version of the Outlook app for Android watches that fixes this problem. Currently the Outlook Android watch app is unusable.
Using Outlook for Android in business environments for email and scheduling
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I am on another thread, this is a software glitch with Microsoft. From the update on August 9. Outlook Doesn’t work with Google pixel watch two. This is not a Samsung issue. This is a Microsoft Outlook software bug.
This isn't just localized to Samsung watches. The same exact issue started happening to my original Pixel watch within the last week or so.
I just tested an older version of the Outlook app on the smartwatch (galaxy watch 7) an it is not an issue of the app on the smartwatch.
I left the latest version on my watch and installed an older version on my smartphone (s24) an now the communication is back on.
As workaround you can download an older version from apkpure.
What is the response here from Microsoft??? I am sick of them breaking software and leaving their custom support more clueless than those having all the issues. Does this Addie have an answer or not? If not, get someone who does.
Sane here please fix this issue I really like to use my emails from watch