Outlook app currently non-functional on Samsung Watch 7, Ultra, 6, 5, etc.

Anonymous
2024-08-15T21:09:54+00:00

EDIT: September 13, 2024:

As of Outlook version 4.2435.1 Outlook is working again on my watch for both email and calendar events. I had to wait a little bit after I installed this new version before calendar events started sinking, but everything does work now.

Original message:

When I launch the Outlook app on my Watch Ultra I get the error in below: 

"Add an account on mobile to use the app"

I am running the Outlook app on my phone (S21) and have multiple accounts (Hotmail and Gmail) set up in the Outlook app. 

The app refuses to open normally and function. I've uninstalled and reinstalled the app on my watch. I've installed the app on the watch from the Play Store on my phone, and from the Play Store on the watch.

No change.

When I set up my Galaxy Watch Ultra I did not do a restore from my previous Galaxy watch, and I also cleared cache on the watch after setup, so the watch is as fresh as can be. The watch is up-to-date w/the most recent FW from Samsung, ver AXG2.

Others are reporting the same issue: 

https://us.community.samsung.com/t5/Galaxy-Watch/Outlook-watch-app-error-quot-Add-an-account-on-mobile-to-use-the/m-p/2981961#M85872

https://www.reddit.com/r/GalaxyWatch/comments/1eqks1f/galaxy_watch_ultraoutlook/ 

https://www.reddit.com/r/GalaxyWatch/comments/16y61g3/outlook_not_working_on_watch5_getting_add_an/

Please release an updated version of the Outlook app for Android watches that fixes this problem. Currently the Outlook Android watch app is unusable.

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2024-08-26T10:46:52+00:00

    Same issue on Watch 4

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  2. Anonymous
    2024-08-26T05:55:22+00:00

    Same issue. Ticwatch Pro 5 watch + OnePlus 11

    Lots of reports filed already across Answers.Microsoft but nobody from Microsoft really wants to confirm the issue? Just sad.

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  3. Anonymous
    2024-08-25T15:24:00+00:00

    Same issue on a Pixel Watch 2.

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  4. Anonymous
    2024-08-24T10:25:31+00:00

    Ich habe das selbe Problem mit meiner Ticwatch Pro 5, Xiaomi watch 2, Pixel Watch 1 und 2. Outlook läßt sich nicht öffnen und Microsoft schickt Updstes am 15.8.24 und 19.8.24 und beide können das Problem nicht lösen. Ein Anruf beim Support endet mit den Hinweis auf die Community und den Support Seiten. Das heißt die wissen nicht woran es liegt. Das einzige was ich herausgefunden habe das ich nicht der Einzigste Binder dasnProblem hat.

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  5. Anonymous
    2024-08-23T09:58:45+00:00

    Here on the Galaxy Watch Ultra same issue and as I use Outlook on a day to day basis it's very annoying.

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