Over the weekend my Outlook categories have disappeared from the Categories list. How do I get them back?

I'm still in communication on a near weekly basis to try and get to the bottom of this, but we're nowhere closer to a solution.

The frustrating thing is that Microsoft are of the opinion that they've fixed this.

About 4-5 weeks ago, I received an email from the support team, saying that they'd found and fixed the problem, and they were half right....literally....in that about half of my categories had reappeared.

The other half, over 160 of them, are still AWOL.

I had a call from the tech team at Microsoft this week, and they're broadly suggesting that maybe my account is corrupted.

They're saying that the data (categories) are still there, but it's not synchronising with my account properly.

My real concern here is that, as far as Microsoft are concerned, this problem has been fixed, and if some of us are still missing our categories, it's probably more to do with individual account corruption.

Personally, I'm not looking forward to a massive account transfer project...think onedrive, onenote, email, calendar, contacts, categories, etc, etc 😒

Now might be a good time to do some local data backups

I have had the same problem for months with a user who uses categories intensively.

Microsoft has not been helpful so far, and I have already invested countless hours in communication, without success.

It's all very frustrating.

If any of you have an update on whether there are any improvements and how to implement them, please let me know.

Thank you for keeping us updated. I lose categories, but only some of them. Then I'll attempt to recreate them (why am I doing the same thing and expecting a different result? lol) and they disappear again. I'm using New Outlook and it happens on the web version too.

Hi, I'm getting weekly updates from Microsoft, but there's still no fix and, worse yet, no timescale on when they'll have a fix.

This was the latest response, as of yesterday: Thank you for your response previously, absolutely, our apologies again for this current bug occurring. ****Due to the uncertainty of an ETA and an update from engineering, would it be ok to continue reaching out days apart, just as would not want to consistently send countless emails just due to the uncertainty on the engineering update?

They're being super nice and professional, with updates at least twice a week, but so far there's been no progress in resolving the bug.

Whenever I get an update, I'll post it here to keep everyone in the loop :)

Anyone have any updates on resolution?