Why haven’t I got a response from my account recovery form that i submitted?

Anonymous
2024-06-04T00:41:24+00:00

Hi I did the account recovery form for my friend as he lost access to his account due to suspicious activity and I filled out two forms but I haven’t gotten any positive or negative response back to me and the only exception was the security code that I got.

It says they will respond within 24 hours but it’s been at least over 30 hours as I filled them out on June 2nd. I know they can’t help with the account but is there any way to contact or speak to them about why it isn’t arriving in my email?

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  1. Anonymous
    2024-12-12T03:37:15+00:00

    I can't agree more—it’s absolutely ridiculous! I’ve contacted two agents about this issue, and neither was helpful. The first agent told me to follow up after 24 hours if I didn’t receive a response for the recovery forms. When I did follow up, they completely disappeared—no reply to my emails whatsoever. The second agent was even more frustrating. Despite being polite, they disconnected the chat without resolving anything, which felt like a complete waste of time.

    I’ve purchased the Family 365 subscription under this account, and all my valuable files and information are saved in OneDrive, which I can’t access. I feel completely stuck and don’t know what else to do.

    Honestly, if I ever get my account back, I won’t be renewing my Family 365 subscription. Microsoft’s service is beyond disappointing. By contrast, Google offers multiple and more flexible ways to verify accounts, and I’ve never had an issue like this with them.

    There needs to be a more human and practical way to solve identity problems. Forcing people to struggle with the same rigid forms repeatedly is just not acceptable.

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  2. Anonymous
    2024-12-11T21:38:13+00:00

    No, no reply whatsoever :(

    Have sent the form about 25 times and have not received an answer nor been able to access my mail since end of september. I am very frustrated about this and I think it’s ridiculous!! All my personal information is in there and because Microsoft considers me an intruder and ‘protects’ my privacy they have therefor blocked my account. I WANT ACCES TO MY OWN ACCOUNT!! What do I have to do?? Talking to an agent through the chat helped me either; they only way seems to be the account recovery form. I was promised that a supervisor would contact me and that hasn’t happened either. I’m very annoyed with Microsoft!!! It has taken me days and a lot of effort to create a new account and change it everywhere where I was registered, also sending emails to all my contacts informing them about my blocked account. Again, it’s RIDICULOUS!!

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  3. Anonymous
    2024-12-11T18:58:25+00:00

    Hello,

    Were you able to resolve this issue? I am having the same problem. I have submitted the recovery request form multiple times and no answer from Microsoft yet.

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  4. Anonymous
    2024-12-09T07:12:18+00:00

    i am having the same issue, anyone got a reply? or a confirmation email from microsoft?

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  5. Anonymous
    2024-12-08T02:51:05+00:00

    if any one got a reply after filling auto recovery form please le me know

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