"Report Phishing" no longer go to Deleted Folder

Anonymous
2024-04-01T22:54:51+00:00

In the past few days, I've noticed if I tick emails in the Junk folder to "Report Phishing", they no longer go to the deleted folder. They disappear momentarily and I get the "nothing in junk icon, etc. but, if I go to the inbox and back to the Junk folder, those emails are still there in the Junk folder.

Outlook | Windows | Classic Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

107 answers

Sort by: Newest
  1. Anonymous
    2024-04-03T16:58:58+00:00

    Same here. Seems to be a new thing happening to a lot of users right now. I don't think it's caused from anything we are doing on our end.

    Was this answer helpful?

    30+ people found this answer helpful.
    0 comments No comments
  2. Anonymous
    2024-04-03T15:22:58+00:00

    Same problem here! :(

    Was this answer helpful?

    9 people found this answer helpful.
    0 comments No comments
  3. Anonymous
    2024-04-03T12:31:23+00:00

    I'm getting the same thing, started about 3 days ago. Nothing has worked, so will be following to see if you get a solution. Right now I'm hoping its just on Microsoft's end and they are working on fixing.

    If I trash the phishing emails first and then report them as phishing from the drop down menu, then it usually works, the email is deleted from the trash folder and goes into the "recovered items" where I can delete permanently.

    Was this answer helpful?

    20+ people found this answer helpful.
    0 comments No comments
  4. Anonymous
    2024-04-02T18:55:58+00:00

    Hello, again ...

    1. Different Browser had no effect on the issue.
    2. Only Extension currently in use is AdBlock. Disabling that and refreshing Outlook had no effect on the issue.
    3. There are no existing rules.
    4. I was not able to find this option.
    5. Contacting Support gave me a chat window with all things already tried.

    I will look into the rest of your suggestions as time allows.

    Was this answer helpful?

    40+ people found this answer helpful.
    0 comments No comments
  5. Anonymous
    2024-04-02T09:16:34+00:00

    Hello,

    Thank you for the additional information. Since you're using the web version of Microsoft Outlook (Outlook.live.com), and refreshing the page or clearing the cache hasn't resolved the issue, here are a few more steps you can try:

    1. **Use a Different Browser**: Sometimes, browser-specific issues can cause unexpected behavior. Try accessing your Outlook account from a different web browser to see if the issue persists.
    2. **Disable Browser Extensions/Add-Ons**: Browser extensions, particularly those related to security or privacy, can sometimes interfere with webmail functions. Try disabling these extensions or use an incognito/private browsing window to see if the issue is resolved.
    3. **Check Email Rules**: In Outlook.live.com, check if any rules have been set up that might be affecting the behavior of reported emails. Go to Settings > View all Outlook settings > Mail > Rules and review any existing rules.
    4. **Reset Outlook Settings**: Sometimes, resetting Outlook to its default settings can resolve unusual behaviors. Be cautious with this step, as it might change some of your personalized settings.
    5. **Report to Microsoft Support**: Since this issue is specific to the web version of Outlook, consider using the support or feedback options within Outlook.live.com to report this behavior. Microsoft's team may offer a solution or investigate if it's a broader issue affecting other users.
    6. **Check for Service Outages**: Occasionally, Microsoft services experience outages or bugs. Check the Microsoft 365 Service Health](https://status.office.com/%29) page to see if there are any known issues with Outlook.
    7. **Manual Deletion as a Temporary Measure**: Until the issue is resolved, you might need to manually delete these emails after reporting them as phishing. While not ideal, this ensures your Junk folder doesn’t get cluttered.
    8. **Keep an Eye on Updates**: Even though you're using the web version of Outlook, Microsoft regularly updates and improves its online services. The issue might get resolved with a future update.

    Remember, dealing with email clients can sometimes involve quirks and behaviors that are specific to the platform and its current version. Keeping your browser updated and occasionally checking back with support forums for any updates or new solutions can also be helpful.

    Best Regards, Saurabh

    Was this answer helpful?

    0 comments No comments