Outlook.com prompts to Enter a new folder name, when I click on "Move to", then "Move to a different folder"

Anonymous
2023-10-23T00:28:36+00:00

I have always been accustomed to clicking on the Move To button, then unless the folder I want to move to appears on the history list of the last 8 or so folder names, I click on Move to a different folder.

This has STOPPED working. When I click on Move to a different folder, the cursor moves to a blank field associated with the Create a new folder option just above Move to a different folder, and prompts me to "Enter new folder name". I definitely made sure I did not select Create a new folder; I selected Move to a different folder. This cursor movement to this other field and corresponding prompt to Enter new folder name is an error. I first noticed this maybe about a week ago.

When I click on Move to a different folder, it should and it used to pop up with a list of all of my folders, to scroll down the list and choose the folder to move to.

The problem happens on either Microsoft Edge or Google Chrome, when logged in to my paid hotmail.com account aka Outlook.com account. This is not relevant but I have used the account for more than 20 years. The problem also occurs whether I have an email open, i.e. am reading it, and make the selection to Move to a different folder, or if I am looking at the list of emails in my Inbox, and tick the box next to an email, then from the menu I select Move to, then Move to a different folder. In both cases and on either browser, the cursor moves to the field for Create a new folder just above Move to a different folder, and prompts me to Enter new folder name. It behaves as if I clicked on Create a new folder which that option is just above the Move to a different folder menu selection. But clearly I did not choose Create a new folder.

This happens on every PC I use both at home and at work, Chrome or Edge, Windows 10 Pro or Windows 11 Pro. I could only choose Outlook from the list of Products. This is not Outlook email client included with MS Office. This is outlook.live.com web based email.

Something is quite obviously broken. Thanks in advance for any help.

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Diane Poremsky MVP 17,536 Reputation points MVP Volunteer Moderator
    2023-10-30T02:49:51+00:00

    You'll only have the registry key if you have Microsoft Office installed and are using Outlook.

    What OS are you using? Which mail app?

    This looks like it is referencing the old Live mail app - but its not a store app appData\Local\Packages\microsoft_windowscommunicationsapps_8wekyb3d8bbwe!microsoft_windowslive_mail

    But I have the first one - AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe\

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  2. Anonymous
    2023-10-30T04:47:13+00:00

    I have Windows 10. I don't have Microsoft Office.

    So, if I install Microsoft Office, will I then get the registry key?

    Also, is Microsoft Office free?

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  3. Anonymous
    2023-11-03T08:58:48+00:00

    I have the same problem with Outlook.com on Brave browser and Firefox browser. Also with Outlook app.

    Please fix this! It is vital to organising folders.

    I am currently using Outllook on my Android phone to organise folders. It's a pain!

    Please fix this urgently!

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  4. Anonymous
    2023-11-09T03:38:00+00:00

    Just to update this thread, after I opened a support case with Microsoft and ran the data collection apps they provided and reported back to them, I had only heard additionally that they had escalated the issue to Level 3 Support.

    Then today I received the following update from Microsoft Support regarding my case # 1058366147. Formatting for emphasis added by me:

    Shibani Shiruti (Microsoft)
    Wednesday, November 8, 2023 5:49 PM GMT
    Hello Tom, <br> <br>Thank you for bringing this issue to our attention. We have engaged the appropriate teams, and a resolution has been found which we expect should roll out in an update globally in 2-3 weeks, unless we come across issues in the update. As such, we will be moving forward with archiving your case. <br> <br>If you have any further questions regarding this issue, please feel free to reply to this email. For any other issues you may have, you can contact us again from the Outlook.com web app.  Simply click on the ? in the top menu bar and click Help to start a new ticket. <br> <br>Your feedback is important to us. After this interaction, you will receive a separate closure email with an opportunity to tell us about your experience. <br> <br>Thank you for your feedback and we appreciate you being a loyal customer. <br> <br>Regards, <br>Shibani Shiruti Dutt <br>Outlook.com Support Engineer

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  5. Anonymous
    2023-11-09T06:15:28+00:00

    Dear Tom,

    Thank you for sticking it out and providing them with all the documentation they required to move forward with a solution.  My original thought as an old programmer from the 70's in college was: find the corrupted lines in the program and restore them to the version you wrote for the original program - but maybe I'm "out of date".  We are all in your debt for demanding nothing more than that the program operates as it was designed to do and as we were all trained to expect it to do -  not too much to ask.

  With gratitude and thanks - now we'll wait to see if the Fix actually gets put in place,

                                                                                                                                             Steve in Hawaii

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