Outlook.com prompts to Enter a new folder name, when I click on "Move to", then "Move to a different folder"

Anonymous
2023-10-23T00:28:36+00:00

I have always been accustomed to clicking on the Move To button, then unless the folder I want to move to appears on the history list of the last 8 or so folder names, I click on Move to a different folder.

This has STOPPED working. When I click on Move to a different folder, the cursor moves to a blank field associated with the Create a new folder option just above Move to a different folder, and prompts me to "Enter new folder name". I definitely made sure I did not select Create a new folder; I selected Move to a different folder. This cursor movement to this other field and corresponding prompt to Enter new folder name is an error. I first noticed this maybe about a week ago.

When I click on Move to a different folder, it should and it used to pop up with a list of all of my folders, to scroll down the list and choose the folder to move to.

The problem happens on either Microsoft Edge or Google Chrome, when logged in to my paid hotmail.com account aka Outlook.com account. This is not relevant but I have used the account for more than 20 years. The problem also occurs whether I have an email open, i.e. am reading it, and make the selection to Move to a different folder, or if I am looking at the list of emails in my Inbox, and tick the box next to an email, then from the menu I select Move to, then Move to a different folder. In both cases and on either browser, the cursor moves to the field for Create a new folder just above Move to a different folder, and prompts me to Enter new folder name. It behaves as if I clicked on Create a new folder which that option is just above the Move to a different folder menu selection. But clearly I did not choose Create a new folder.

This happens on every PC I use both at home and at work, Chrome or Edge, Windows 10 Pro or Windows 11 Pro. I could only choose Outlook from the list of Products. This is not Outlook email client included with MS Office. This is outlook.live.com web based email.

Something is quite obviously broken. Thanks in advance for any help.

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Diane Poremsky MVP 17,536 Reputation points MVP Volunteer Moderator
    2023-10-25T02:46:34+00:00

    Because it seems limited, best guess is an update that started to roll out. Those are sometimes fast and easy to undo, Hopefully this one is fast and easy too...

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  2. Anonymous
    2023-10-26T01:06:38+00:00

    Oct. 25 '23 - Well, I wasn't lucky for long; it just STOPPED working for me, too. (in Edge)

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  3. Anonymous
    2023-10-26T01:07:29+00:00

    Oct. 25 '23 - Well, I wasn't lucky for long; it just STOPPED working for me, too. (in Edge)

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  4. Anonymous
    2023-10-26T03:19:45+00:00

    Very interesting; well, perhaps not to you. :-)

    I am curious, has there been any change to your system recently, prior to Outlook.com's Move to folder functionality going from normal to being broken? When I say "any change", I mean literally anything, has any event or update occurred, any closing of a program that normally stays open, shutting down or signing out or restarting Windows, Windows Updates, web browser update, anything at all that may possibly coincide with this change in functionality of the Move to folder feature?

    One would think that something had to change, a version update to a web browser, Windows updates, something that one wouldn't give a second thought to. For my part, I don't recall exactly when the change started. I can't relate it to anything because I'm not exactly sure when it started. I just remember thinking when I noticed it, that's weird. I am sure that after I noticed it, I refreshed the browser page, closed the tab with Outlook.com open on it, then opened a new tab and went back to Outlook.com, then closed the browser completely and reopened it, none of which helped of course.

    My Chrome browser has been updated recently, but I have no way of knowing if that is related. But I also tried the same test on the Edge browser, and I didn't see Edge prompt me that it needed to be updated, like Chrome does when it displays a Restart to update button or Relaunch to update (I forget which) in the upper right corner of the browser.

    This is very puzzling.

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  5. Anonymous
    2023-10-26T03:41:44+00:00

    It's most likely an update to the scripts on the server side. Not everyone is affected because the changes take a while to roll out to all the servers.

    -- Diane

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