Outlook.com prompts to Enter a new folder name, when I click on "Move to", then "Move to a different folder"

Anonymous
2023-10-23T00:28:36+00:00

I have always been accustomed to clicking on the Move To button, then unless the folder I want to move to appears on the history list of the last 8 or so folder names, I click on Move to a different folder.

This has STOPPED working. When I click on Move to a different folder, the cursor moves to a blank field associated with the Create a new folder option just above Move to a different folder, and prompts me to "Enter new folder name". I definitely made sure I did not select Create a new folder; I selected Move to a different folder. This cursor movement to this other field and corresponding prompt to Enter new folder name is an error. I first noticed this maybe about a week ago.

When I click on Move to a different folder, it should and it used to pop up with a list of all of my folders, to scroll down the list and choose the folder to move to.

The problem happens on either Microsoft Edge or Google Chrome, when logged in to my paid hotmail.com account aka Outlook.com account. This is not relevant but I have used the account for more than 20 years. The problem also occurs whether I have an email open, i.e. am reading it, and make the selection to Move to a different folder, or if I am looking at the list of emails in my Inbox, and tick the box next to an email, then from the menu I select Move to, then Move to a different folder. In both cases and on either browser, the cursor moves to the field for Create a new folder just above Move to a different folder, and prompts me to Enter new folder name. It behaves as if I clicked on Create a new folder which that option is just above the Move to a different folder menu selection. But clearly I did not choose Create a new folder.

This happens on every PC I use both at home and at work, Chrome or Edge, Windows 10 Pro or Windows 11 Pro. I could only choose Outlook from the list of Products. This is not Outlook email client included with MS Office. This is outlook.live.com web based email.

Something is quite obviously broken. Thanks in advance for any help.

Outlook | Windows | Classic Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

66 answers

Sort by: Oldest
  1. Anonymous
    2023-11-11T12:40:10+00:00

    Still not working for me. 11/11 - 7:40 a.m. Saturday, NJ.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2023-11-11T13:22:43+00:00

    I would like to know when it does start working for you, just to share in your relief if not joy. It will work.

    From our perspective, it's one modification. From Microsoft's perspective, it's probably an update integrated into their server operating system which has to be pushed out and replicated across various email server locations across the world, supporting who knows how many languages.

    Just saying, I'm 100% certain you will see it soon. Someone who posted on here experienced the fix 2 or 3 days before I did.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2023-11-13T00:41:19+00:00

    As of 11.12.23 6:30PM CST "Move to a different folder" is now working for me. Thanks to all who pursued a solution!!

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2023-11-14T16:10:56+00:00

    Glory hallelujah, praise the Lord and pass the ammunition! (it's a Dad thing)

    FINALLY it came back. 11:00 a.m., Tuesday morning Nov 14.

    Thank you, oh Determined Ones. :-D

    (thank you Tom, and thank you Diana)

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2023-11-14T18:16:22+00:00

    😄 Yay! Glad to hear it. Thanks for responding to verify it has started working for you also. That's great.

    Was this answer helpful?

    0 comments No comments