Outlook.com prompts to Enter a new folder name, when I click on "Move to", then "Move to a different folder"

Anonymous

I have always been accustomed to clicking on the Move To button, then unless the folder I want to move to appears on the history list of the last 8 or so folder names, I click on Move to a different folder.

This has STOPPED working. When I click on Move to a different folder, the cursor moves to a blank field associated with the Create a new folder option just above Move to a different folder, and prompts me to "Enter new folder name". I definitely made sure I did not select Create a new folder; I selected Move to a different folder. This cursor movement to this other field and corresponding prompt to Enter new folder name is an error. I first noticed this maybe about a week ago.

When I click on Move to a different folder, it should and it used to pop up with a list of all of my folders, to scroll down the list and choose the folder to move to.

The problem happens on either Microsoft Edge or Google Chrome, when logged in to my paid hotmail.com account aka Outlook.com account. This is not relevant but I have used the account for more than 20 years. The problem also occurs whether I have an email open, i.e. am reading it, and make the selection to Move to a different folder, or if I am looking at the list of emails in my Inbox, and tick the box next to an email, then from the menu I select Move to, then Move to a different folder. In both cases and on either browser, the cursor moves to the field for Create a new folder just above Move to a different folder, and prompts me to Enter new folder name. It behaves as if I clicked on Create a new folder which that option is just above the Move to a different folder menu selection. But clearly I did not choose Create a new folder.

This happens on every PC I use both at home and at work, Chrome or Edge, Windows 10 Pro or Windows 11 Pro. I could only choose Outlook from the list of Products. This is not Outlook email client included with MS Office. This is outlook.live.com web based email.

Something is quite obviously broken. Thanks in advance for any help.

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66 answers

Anonymous

2023-11-10T02:45:14+00:00

It now works for me.

Hallelujah.
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Diane Poremsky MVP 17,536 Reputation points MVP Volunteer Moderator

2023-11-10T05:33:37+00:00

Usually about 24 - 48 hours to roll out worldwide. ( Unless it triggers another bug and they roll it back. :) )
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Anonymous

2023-11-11T03:51:08+00:00

Well I am happy to report that as of 10:31 PM eastern US time, this problem with moving an email to a different folder is fixed for me. I check my outlook.com mail at least several times a day, and while in there at different times today I tested it to see if it was fixed. It wasn't yet.

Finally at 10:29 PM before hitting the sack, I clicked on my shortcut to go to outlook.com, and in uncharacteristic fashion the page wasn't loading. It was trying to load, and I thought to myself, hmm, I wonder if there's an update going on right now with the mail server it's trying to connect to? So I navigated to another page and came back in a few minutes. The outlook.com page then loaded normally so I tested the Move to [a different folder] option and this time it worked, and worked, and worked again. What a relief. I strongly suspect that it was just fixed for me at about 10:30 PM local time, which actually was kind of cool that an update was apparently being applied just as I was making one of my attempts to check my email. Normally it's a drudgery and a disappointment when a web page won't load normally, but this time it was a cause for hope that perhaps they were updating a server just as I was trying to check my mail. 😁

So to anyone still having the issue, from my experience, just to reiterate what's already been said, if it's not yet working for [you], hang in there. The fix is coming if you don't already see it.

Thanks again Diane for your help with this. Ultimately you steered me to the right tech support group to get the assistance that was needed. I am super pleased and very appreciative.

Kind regards,
Tom
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Anonymous

2023-11-11T04:08:38+00:00

In one sense this experience reminds me a little bit of the movie, 12 Angry Men. Strangers come together for a common shared experience, then at the end they leave and go back to their individual lives. Ha ha.
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Anonymous

Dear Tom,

For me it was about 20 minutes ago - as of 2148 Hawaii Std Time (2 hours earlier than PST) - so thank you Tom!!! and thank you Diana from the Community!!!  So happy in this 21st Century that something technologically that SHOULD BE (finally!!!), in fact IS!!!

      Now back to life before being interrupted,

                                                                             Steve in Hawaii

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