Outlook.com prompts to Enter a new folder name, when I click on "Move to", then "Move to a different folder"

This is "Steve in Hawaii" and I reported this exact same issue 2 days ago. I got 1 response from a "Dianne" (I think) and she advised me to "drag" the e-mail from the "Junk" folder to my "Inbox" folder and I am very reluctant to having to go through all the additional steps (open my account in another screen) so as to be able to "Drag" these e-mails to the folder of my choice, Instead I want MS to fix the bug in the Outlook program that is causing the improper response to clicking on the "Move to a Different Folder" choice.

Thank you Steve for chiming in regarding your experience. I agree with you. It is no "solution" to state that emails can be dragged from one folder, in my case the Inbox, to another. I know that already. I'm saying, we are saying, this one menu feature on the website is quite obviously broken and needs to be fixed.

Hi, I'm Diane and I'm happy to help you today.

Does the first box say to create a folder or is it search for a folder? In my Outlook on the web, the top field is a search box - so you don't need to use move to different folder - if you don't see the folder you want in the list, start typing the name.

If your screenshot does not look mine (ignoring the folder names) please post a screenshot and I will ask my contacts in support about it. (The second entry in my screenshot is a folder named New Folder, not a link to create a new folder.)

Let us know how it goes, we're here to help you further if needed.

-- Diane

Give back to the community. Help the next person with this problem by indicating whether this answer solved your problem. Click Yes or No at the bottom.

Dear Diane, This is Steve in Hawaii and I originally reported the failure of the button "Move to another folder" a couple of days ago and then discovered Tom McMillion in the thread above has also reported exactly the same failure. I'm using the same Outlook I've used since it replaced Hotmail. I don't know how to take a screenshot for you, but my version of Outlook provides no lists as you're displaying - 2 columns with the first showing 13 choices and listing Delete, Archive, Move, et al, and the second column also displaying 13 choices beginning with "Search for a folder", and #13 as "Move to a different folder". My Outlook displays no such lists in that format. It has a blue stripe across the top of the page with "Outlook" in white letters at the far left, with a Search Box to it's immediate right, and then 9 tiny icons at the far right in that blue bar - none of which are involved in this issue. The row immediately below has 3 tabs labelled Home, View and Help. In this instance the page is in the "Home" mode - which determines which tabs on the row below are active and which are "greyed out". In that row next below are 15 tabs, 6 "greyed out" and 9 active - the 4th one is "Move to" - designed specifically to move the e-mail on that page from its current location in a folder to another more suitable folder. Clicking on that tab opens a menu displaying a Search Bar at the top, and listed under that are the Folder names of the 8 most recent choices, followed below by a tab labelled "Create New Folder" and the word "Save" greyed out, followed lastly by a tab labelled "Move to a Different Folder ... ". Clicking on any one of the 8 most recently selected folders has always result in the e-mail in question being immediately moved into that folder, but if the desired folder is not among those 8 offered, then the appropriate action is to click on the "Move to a Different Folder" tab, whereupon a window opens displaying all of the folders in that account and the appropriate action is to scroll down and click on the desired folder, which normally, and for many years past, has resulted in that e-mail immediately being moved from its current folder into the selected one. Now the program has suddenly (within the past 2 days) not moved the e-mail and INSTEAD caused the tab immediately above, labelled "Create New Folder", to change to read "New Folder Name" in italics with a blinking cursor poised at the first word ready to receive the New Name - which is the entirely wrong response to the desired action of moving the e-mail to a different folder just selected by the user. This evening as a test, I had a good friend who's been an Outlook user for years, open her account and discovered her computer, unbeknownst to her, behaving in the same wrong way. I think it unreasonable to assume our 3 different computers suddenly and simultaneously were corrupted in exactly the same way. So I believe the corruption is spreading widely and the unsuspecting users need to have an Alert proclaimed to all by Microsoft's supporting structure and the fix needs to be passed on to all the users of Outlook in an Update to the program, not just those who have turned to you for help, just as Tom McMillion also opined above.

Thanks very much for your prompt reply. No mine is not like that. I used Snipping Tool and Paint to create a screenshot with comments, which I've pasted the screenshot into this reply.