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I have always been accustomed to clicking on the Move To button, then unless the folder I want to move to appears on the history list of the last 8 or so folder names, I click on Move to a different folder.
This has STOPPED working. When I click on Move to a different folder, the cursor moves to a blank field associated with the Create a new folder option just above Move to a different folder, and prompts me to "Enter new folder name". I definitely made sure I did not select Create a new folder; I selected Move to a different folder. This cursor movement to this other field and corresponding prompt to Enter new folder name is an error. I first noticed this maybe about a week ago.
When I click on Move to a different folder, it should and it used to pop up with a list of all of my folders, to scroll down the list and choose the folder to move to.
The problem happens on either Microsoft Edge or Google Chrome, when logged in to my paid hotmail.com account aka Outlook.com account. This is not relevant but I have used the account for more than 20 years. The problem also occurs whether I have an email open, i.e. am reading it, and make the selection to Move to a different folder, or if I am looking at the list of emails in my Inbox, and tick the box next to an email, then from the menu I select Move to, then Move to a different folder. In both cases and on either browser, the cursor moves to the field for Create a new folder just above Move to a different folder, and prompts me to Enter new folder name. It behaves as if I clicked on Create a new folder which that option is just above the Move to a different folder menu selection. But clearly I did not choose Create a new folder.
This happens on every PC I use both at home and at work, Chrome or Edge, Windows 10 Pro or Windows 11 Pro. I could only choose Outlook from the list of Products. This is not Outlook email client included with MS Office. This is outlook.live.com web based email.
Something is quite obviously broken. Thanks in advance for any help.
Using classic Outlook for Windows in business environments
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
By the way - even poor old Yahoo mail has a properly working "Move to" drop-down menu, where you can scroll down your ENTIRE list of folders, and select the one you want to move something to.
How about that, hmm.
Microsoft is aware of the issue but I 'd have any additional information on it at this time.
If you have not already contacted outlook.com support about this, do so -
Log into Outlook.com on the web using a PC or Mac. If you log in from a mobile device, you need to use the desktop site.
Click the ? icon on the Help tab to open the Help menu. Type a question. Scroll to the end of the research results and click Yes for Still need help?. How to get support for Outlook.com https://support.office.com/article/f5482a98-616c-4d44-b7c5-8aaaadf5c11a
-- Diane
"It is not Chrome or Edge or Windows. It's Outlook that changed*."*
Yep. It's not us, it's them.
"As someone else above said earlier, first you have to locate the actual destination folder then either copy and paste the whole name into the Search box or type the exact full folder name until the search box catches on. Like most of us who've had Outlook for many years, I have loads of folders and sub-folders. Losing the ability to scroll down my complete folder list within "Move to a different folder" is a very time-consuming programming error."
Yes, that was me, and that is exactly my problem. Well, it wasn't a problem until this mess.
But I'll bet you dollars to donuts that it's going to stay this way. And I'm not a gamblin' woman! lol
My Outlook "Move to a different folder" also stopped working when this issue was reported. It is not Chrome or Edge or Windows. It's Outlook that changed. Using Search instead is NOT helpful if you have many similarly named folders where a key word may not be the first WORD in the name. For example: The folder Housing-Town name-Lease- won't come up in a Search for "Lease" or "Town name" at all - which is also not how a search box should work.
As someone else above said earlier, first you have to locate the actual destination folder then either copy and paste the whole name into the Search box or type the exact full folder name until the search box catches on. Like most of us who've had Outlook for many years, I have loads of folders and sub-folders. Losing the ability to scroll down my complete folder list within "Move to a different folder" is a very time-consuming programming error. PLEASE FIX THIS.
Could not agree more!