Outlook.com prompts to Enter a new folder name, when I click on "Move to", then "Move to a different folder"

Anonymous
2023-10-23T00:28:36+00:00

I have always been accustomed to clicking on the Move To button, then unless the folder I want to move to appears on the history list of the last 8 or so folder names, I click on Move to a different folder.

This has STOPPED working. When I click on Move to a different folder, the cursor moves to a blank field associated with the Create a new folder option just above Move to a different folder, and prompts me to "Enter new folder name". I definitely made sure I did not select Create a new folder; I selected Move to a different folder. This cursor movement to this other field and corresponding prompt to Enter new folder name is an error. I first noticed this maybe about a week ago.

When I click on Move to a different folder, it should and it used to pop up with a list of all of my folders, to scroll down the list and choose the folder to move to.

The problem happens on either Microsoft Edge or Google Chrome, when logged in to my paid hotmail.com account aka Outlook.com account. This is not relevant but I have used the account for more than 20 years. The problem also occurs whether I have an email open, i.e. am reading it, and make the selection to Move to a different folder, or if I am looking at the list of emails in my Inbox, and tick the box next to an email, then from the menu I select Move to, then Move to a different folder. In both cases and on either browser, the cursor moves to the field for Create a new folder just above Move to a different folder, and prompts me to Enter new folder name. It behaves as if I clicked on Create a new folder which that option is just above the Move to a different folder menu selection. But clearly I did not choose Create a new folder.

This happens on every PC I use both at home and at work, Chrome or Edge, Windows 10 Pro or Windows 11 Pro. I could only choose Outlook from the list of Products. This is not Outlook email client included with MS Office. This is outlook.live.com web based email.

Something is quite obviously broken. Thanks in advance for any help.

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2023-10-29T02:25:55+00:00

    Just to report further, Microsoft emailed me a couple of links earlier today with detailed instructions for capturing a couple of special log files to send back to them, which I completed this evening. No it didn't take all day :-) I was travelling most of the day and wasn't at my PC. Level 3 support (whoever they are) are working on this, and they will take the data contained in the log files, which they said they required to be captured on a user's Microsoft account while the problem was recreated, to determine the bug which they admitted in writing it is a bug with their product.

    From Microsoft tech support:

    "I discussed this issue with our level 3 team. This issue appears to be a bug. Our level 3 team would need OWA and Fiddler logs to fix the issue. Since the issue is specific to your account these logs cannot be collected by me. Below are the steps to capture the logs."

    So things are moving forward, in case anyone is wondering.

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  2. Anonymous
    2023-10-28T20:04:57+00:00

    Thanks for the update.

    -- Diane

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  3. Anonymous
    2023-10-28T02:25:57+00:00

    Well, you're a better man than I am, Gunga Din. ;-)

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  4. Anonymous
    2023-10-28T00:51:54+00:00

    Well, I followed the suggestion and went to Microsoft Outlook.com support. I am currently in online chat support waiting to be forwarded to a Microsoft level 2 support agent regarding this issue. I've gone through several steps collecting/reporting data. I happen to work in IT for a public school division. I explained the issue in detail and I'm at the point where they want me to collect some logs and send to them. Hopefully this will help them resolve the issue. The first guy I was with did tell me they were aware of the issue and that it was reported on the Microsoft Community forum.

    EDIT: I just got off of online chat. The last reply after I sent them a screen recording showing the problem, was as follows:

    "I have escalated this case to T3 support team to get more help on this issue. You will receive a reply via email from the team within the next 24 to 48 hours to your email address."

    So we all sit tight, I guess. :-)

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  5. Anonymous
    2023-10-28T00:34:34+00:00

    By the way - even poor old Yahoo mail has a properly working "Move to" drop-down menu, where you can scroll down your ENTIRE list of folders, and select the one you want to move something to.

    How about that, hmm.

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