Outlook.com prompts to Enter a new folder name, when I click on "Move to", then "Move to a different folder"

Anonymous
2023-10-23T00:28:36+00:00

I have always been accustomed to clicking on the Move To button, then unless the folder I want to move to appears on the history list of the last 8 or so folder names, I click on Move to a different folder.

This has STOPPED working. When I click on Move to a different folder, the cursor moves to a blank field associated with the Create a new folder option just above Move to a different folder, and prompts me to "Enter new folder name". I definitely made sure I did not select Create a new folder; I selected Move to a different folder. This cursor movement to this other field and corresponding prompt to Enter new folder name is an error. I first noticed this maybe about a week ago.

When I click on Move to a different folder, it should and it used to pop up with a list of all of my folders, to scroll down the list and choose the folder to move to.

The problem happens on either Microsoft Edge or Google Chrome, when logged in to my paid hotmail.com account aka Outlook.com account. This is not relevant but I have used the account for more than 20 years. The problem also occurs whether I have an email open, i.e. am reading it, and make the selection to Move to a different folder, or if I am looking at the list of emails in my Inbox, and tick the box next to an email, then from the menu I select Move to, then Move to a different folder. In both cases and on either browser, the cursor moves to the field for Create a new folder just above Move to a different folder, and prompts me to Enter new folder name. It behaves as if I clicked on Create a new folder which that option is just above the Move to a different folder menu selection. But clearly I did not choose Create a new folder.

This happens on every PC I use both at home and at work, Chrome or Edge, Windows 10 Pro or Windows 11 Pro. I could only choose Outlook from the list of Products. This is not Outlook email client included with MS Office. This is outlook.live.com web based email.

Something is quite obviously broken. Thanks in advance for any help.

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2023-10-25T00:16:08+00:00

    I reported this bug to Microsoft and am waiting to hear back from them.

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  2. Anonymous
    2023-10-25T00:06:25+00:00

    EDIT: Oct. 25 '23 - Well, I wasn't lucky for long; it just STOPPED working for me, too. (in Edge)

    Tom - I have Windows 10 at this point, on my laptop. I don't know how long this "fix" will last, though.

    Plus I have to put up with the ads.

    I've tried to find a way to revert to the older "Classic" Outlook, but I haven't had any luck there, either.

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  3. Anonymous
    2023-10-24T23:52:30+00:00

    Thank you. While that does not work for me, it obviously does for you and I assume that it will work for at least some if not many other folks as well. I don't know what the difference is between my Windows 11 Pro and Windows 10 Pro PCs with the latest version of Google Chrome and MS Edge, and your PC. Hopefully there is a fix for it soon. It is a minor inconvenience for me, certainly not the end of the world. :-)

    At this point in time, the following is [still] my experience on both Google Chrome and MS Edge:

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  4. Anonymous
    2023-10-24T23:34:58+00:00

    Dear JuneNJ1,

    Thanks for the hint and congratulations on your issue being resolved.  Unfortunately I have nearly always used Edge as my browser and the broken "Move to a Different Folder" button is still broken and in Tom McMillion's report he had tried using all the other browsers and Outlook still failed to work properly - you're just a Lucky One and I hope MS fixes this soon and we'll all be lucky too.

  Thank you,

                          Steve in Hawaii

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  5. Anonymous
    2023-10-24T21:33:23+00:00

    Temporary "fix" (work-around) if you have an Edge browser:

    (I don't know if it works in any other browsers)

    Edit: I just tried it in Chrome - no luck there at all.

    Anyway, this is really not the proper answer or solution, but:

    On a hunch, I opened Outlook in Microsoft EDGE browser (I usually use Firefox) and lo and behold - the "Move to a different folder" drop-down menu actually works.

    I've been all over the interwebs, and read lots of stuff, most mention "File" or "Menu", neither of which are available in the "New" Outlook. Well, I can't find them. So, my temporary solution is to use Edge for my Outlook email, and Firefox for other stuff. So far, so good.

    I don't know if this helps any of you (my email is an msn address) but I hope maybe it will help someone, albeit temporarily.

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