Email on Gmail account are not getting marked as read

Anonymous
2023-09-02T09:39:12+00:00

I was happily using older version of Outlook on windows but a popup made to switch to latest version (pre) of Outlook or mail not sure what its called now.

I am able to receive and send emails using outlook flawlessly however the issue is these emails are not getting marked as read, temporary its read but very soon again shows as unread. I checked on web Gmail as well it shows as unread. I dont think this could be sync issue because I receive emails on time.

What is going on any idea?

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Diane Poremsky MVP 17,536 Reputation points MVP Volunteer Moderator
    2023-10-23T15:43:28+00:00

    I prefer eM client - but I know a lot of people who like Thunderbird (and I have it installed for when I need to help them with something). It's free and is worth trying - if you don't like it try eM or mailbird.

    I know that Thunderbird and eM stay updated and support oAuth for POP and IMAP - I assume mailbird does as well.

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  2. Anonymous
    2023-10-28T20:01:14+00:00

    If you go into settings -> Email -> Message handling -> Mark as read to "Mark displayed items as read when the selection changes", this seems to fix the problem (at least for now!) for both Gmail and IMAP.

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  3. Anonymous
    2023-10-28T23:23:57+00:00

    That's always worked, most of the time anyway. When an email shows as read in Outlook, go check on the email service's webmail. It still shows as unread there, and that's the problem. It works flawlessly with MailBird though.

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  4. Anonymous
    2023-10-29T03:16:04+00:00

    That's always worked, most of the time anyway. When an email shows as read in Outlook, go check on the email service's webmail. It still shows as unread there, and that's the problem. It works flawlessly with MailBird though.

    RTA please: "... fixes the problem... both Gmail and IMAP". So I'm clearly not talking about mark as read just appearing to work when set in Outlook - or why would I even be here on this question?

    Changing that setting means the mark as read flag is appropriately set in the server and is therefore updated in Gmail client too. You know, how it should work regardless of whether you mark as read on open or on selection change.

    To summarise: mark as read still fails to properly trigger server side, only appearing as read locally in Outlook, when marking as read on message open. However, mark as read appropriately triggers the flag change server side when marking as read on selection change.

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  5. Anonymous
    2023-10-29T03:52:17+00:00

    Just the fact that this issue is now on page THREE and according to you is finally fixed is exactly why I've uninstalled both outlook and windows mail, and went all in on Mailbird. I've been fighting with Microsoft over email since 2015, and I'm just tired of it. Just like my web browser, map program, your phone app, MS Teams, and now email, Microsoft lost me. That's OK, I love Windows 11 and my Surface products. And now, I'm bowing out of this thread. I sincerely do hope that MS figures out email someday. Take care.

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