Cannot download or view pdfs and images on Outlook on the Web (Exchange): Get blank screen and "Error cannot access file content" when trying to download

Anonymous
2024-04-02T07:23:07+00:00

Hi all,

Have been trying to deal with this issue for the last day and cannot get in touch with microsoft support on call.

Specifically users across our tenant cannot view pdf attachments and images on the online version of outlook that are emailed to them.

The weird thing is that if the user logs out and logs back in they have no issue for approx 20 min but after that it completely blanks and the issue persists.

We had recently implemented MFA over the weekend and initially looked and adjusted the policies to roll it back but there was no change to the issue.

I have gone through and checked the OWA policies and they allow for direct file access.

I have done the standard clear cache, use multiple browsers, incognito and the issue persists.

I inspected the issue via console and am getting a cascade of errors trying to connect to attachments.outlook.com see below:

owa.705956.m.4c01543c.js:1 GET https://attachments.office.net/owa/******@domain.site/service.svc/s/…er=20240322005.09&clientId=E2F529BB6BD8425CB651300572D2929A&animation=true net::ERR_CONNECTION_RESET owa.705956.m.4c01543c.js:1 GET https://attachments.office.net/owa/******@domain.site/service.svc/s/…er=20240322005.09&clientId=E2F529BB6BD8425CB651300572D2929A&animation=true net::ERR_CONNECTION_RESETowa.mailindex.27ae40ae.js:1 POST https://outlook.office.com/api/v2.0/me/signals?n=218&cv=xDmwfzfCa03hhsu0LSoIa2.239 400 (Bad Request)owa.327465.m.44692cb8.js:1 POST https://outlook.office.com/search/api/v1/recommendations 404 (Not Found)owa.mailindex.27ae40ae.js:1 GET https://outlook.office.com/imageB2/v1.0/users/******@domain.site/image/resize(width=120,height=120,allowResizeUp=true) 404 (Not Found)owa.327465.m.44692cb8.js:1 POST https://outlook.office.com/search/api/v1/recommendations 404 (Not Found)owa.mailindex.27ae40ae.js:1 POST https://outlook.office.com/api/v2.0/me/signals?n=221&cv=xDmwfzfCa03hhsu0LSoIa2.243 400 (Bad Request)owa.mailindex.27ae40ae.js:1 POST https://outlook.office.com/api/v2.0/me/signals?n=230&cv=xDmwfzfCa03hhsu0LSoIa2.252 400 (Bad Request)owa.mailindex.27ae40ae.js:1 POST https://outlook.office.com/api/v2.0/me/signals?n=232&cv=xDmwfzfCa03hhsu0LSoIa2.254 400 (Bad Request) Additionally the most telling issue i see is the get filerequest which seems to be appending a continuous series of xcf to the end of the file request Request URI and returning a URI to long error. https://attachments.office.net/owa/******@domain.site/service.svc/s/GetFileAttachment?id=AAMkAGYyNTQ3NzJhLTUzMTktNDU1Ni1hN2U0LTc5YzVmMzQ4YjNiNQBGAAAAAAAighs5TJb%2FSbFQisrJyOrGBwC1DoqZ%2FvWnRqTfkMXDodRvAAAAAAEMAAC1DoqZ%2FvWnRqTfkMXDodRvAACmtXuGAAABEgAQAF4YChW%2F6QhHtzucBvSHpTE%3D&token=eyJhbGciOiJSUzI1NiIsImtpZCI6IkU1RDJGMEY4REE5M0I2NzA5QzQzQTlFOEE2MTQzQzAzRDYyRjlBODAiLCJ0eXAiOiJKV1QiLCJ4NXQiOiI1ZEx3LU5xVHRuQ2NRNm5vcGhROEE5WXZtb0EifQ.eyJvcmlnaW4iOiJodHRwczovL291dGxvb2sub2ZmaWNlLmNvbSIsInVjIjoiMTRlNDJiOGUzMDFiNDIwNWI5Zjk5NWJmNjhiZjAwZmYiLCJzaWduaW5fc3RhdGUiOiJbXCJbXFxcIltcXFxcXFxcIltcXFxcXFxcXFxcXFxcXFwiW1xcXFxcXFxcXFxcXFxcXFxcXFxcXFxcXFxcXFxcXFwiW1xcXFxcXFxcXFxcXFxcXFxcXFxcXFxcXFxcXFxcXFxcXFxcXFxcXFxcXFxcXFxcXFxcXFxcXFxcXFxcXFxcXCJbXFxcXFxcXFxcXFxcXFxcXFxcXFxcXFxcXFxcXFxcXFxcXFxcXFxcXFxcXFxcXFxcXFxcXFxcXFxcXFx***...(cXFx)\*1000...***cXFwiXVxcXFxcXFxcXFxcXFxcXCJdXFxcXFxcXCJdXFxcIl1cIl0iLCJ2ZXIiOiJFeGNoYW5nZS5DYWxsYmFjay5WMSIsImFwcGN0eHNlbmRlciI6Ik93YURvd25sb2FkQGQyNzcyMDE0LTUwYmUtNGI5OS05Y2U4LTVhY2E0N2ZhZTUzZSIsImlzc3JpbmciOiJXVyIsImFwcGN0eCI6IntcIm1zZXhjaHByb3RcIjpcIm93YVwiLFwicHVpZFwiOlwiMTE1MzgwMTEyNTg4ODEwMzQxOFwiLFwic2NvcGVcIjpcIk93YURvd25sb2FkXCIsXCJvaWRcIjpcImYzODk0Njk2LTBkMjEtNDYzYy1hMWQyLTgyNWE4NWI4MGM1Y1wiLFwicHJpbWFyeXNpZFwiOlwiUy0xLTUtMjEtMzE5MTE0ODc0NC0zNDk3Nzg3NjUwLTM1NTU4ODcwOS0xOTA0MDgzNFwifSIsIm5iZiI6MTcxMjA0MDQ4MywiZXhwIjoxNzEyMDQwNzgzLCJpc3MiOiIwMDAwMDAwMi0wMDAwLTBmZjEtY2UwMC0wMDAwMDAwMDAwMDBAZDI3NzIwMTQtNTBiZS00Yjk5LTljZTgtNWFjYTQ3ZmFlNTNlIiwiYXVkIjoiMDAwMDAwMDItMDAwMC0wZmYxLWNlMDAtMDAwMDAwMDAwMDAwL2F0dGFjaG1lbnRzLm9mZmljZS5uZXRAZDI3NzIwMTQtNTBiZS00Yjk5LTljZTgtNWFjYTQ3ZmFlNTNlIiwiaGFwcCI6Im93YSJ9.J80acmasuhESrbNqg-64ZkKXIGc4HeJRB5R\_ifeHwKHi76vNlk5iskv9pCJNe2ZLwgMn-sjLQbpuAaYfgG7iJ4WiGzbgyWlPPBDuLqdivxKaCt27OvbUApWlRcOUCYF6-j4PAEYRnAjYghUtU6zocevn9ZrF-wGBibwktQLk\_sL6qjaOpsHlzivs7dGPTKJIkGGIJijR0VzaGD0DBppRxhYpR3rYwp3b0q-u7FNJqN3F71-a9UnRtocwxsil7nWyp3ikYa4wnH03waZG6W9FcqPHeAlp5D2aTwGrzptKr6cD5UjJo\_OKV\_VP8P6Szf\_8EmiXtjbrAnojwhvdNcXGBQ&X-OWA-CANARY=bdvoVygDEHQAAAAAAAAAAGA4\_lbhUtwYol0MED9ByCstgxu48ai1iptZFH4RCa7CHE14\_AWgkNY.&owa=outlook.office.com&scriptVer=20240322005.09&clientId=E2F529BB6BD8425CB651300572D2929A&isDownload=true&animation=true&isDocumentPreview=True

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One work around is that it is possible to save the file to one drive and then view it there but it is not a long term fix.

The final aspect I noticed is when I go to outlook.cloud.microsoft for the new domain, the ability to download files directly is availabel but the preview function still does not work.

Would really appreciate any help resolving this!

Thank you

Nafaa

Outlook | Web | Outlook on the web for business | Email

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  1. Anonymous
    2024-04-03T13:05:29+00:00

    There has been an update from Microsoft.

    We've completed the development of the fix and have begun our internal validation process. We expect this will complete by our next scheduled update on Monday, April 8, 2024 at 5:00 PM EDT . At this time we'll begin deploying the fix to the affected environment to remediate impact. Next update by:Monday, April 8, 2024 at 5:00 PM EDT Hope it fixes the issues we've all been experiencing since April Fools Day.

    As a temp fix (since logging out and in did not work) If I remove all site data from Edge chrome the issue reoccurs eventually but staff can get some work done.

    This is also affecting the images within an email as well (they can't be viewed, just an empty box is visible)

    Removing all site data from settings on Edge chrome works (for a little bit of time).

    This issue only occurs for us in a regular edge window. If using an InPrivate window the issue doesn't occur. Also using another browser (Google chrome) the issue doesn't occur either.

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  2. Anonymous
    2024-04-03T16:12:09+00:00

    At least put it back to the old version until you all can figure it out. This is crippling businesses who rely on outlook.

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    4 people found this answer helpful.
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  3. Anonymous
    2024-04-03T16:36:08+00:00

    I am also having this same issue. This should be a priority as these temporary fixes do not last very long and having to log on and off.

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  4. Anonymous
    2024-04-03T16:40:15+00:00

    Any updates on this issue?

    Definitely affecting productivity

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  5. Anonymous
    2024-04-03T18:34:13+00:00

    Hello,

    This issue hasn't been fixed and its not reported on https://portal.office.com/servicestatus as an issue, outlook appears to be running correctly per the website. I hope Microsoft fixes this soon.

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