Legitimate emails going to junk

Anonymous
2023-10-09T23:48:54+00:00

Outlook is constantly sending legitimate emails to the junk folder. These are usually from new senders, so I can't fix it by adding their addresses—I don't know who they are ahead of time. I have tried to create rules to move things out of the junk folder automatically, or prevent emails with attachments from going to that folder, but they have no effect.

I don't mind checking the junk folder, but the problem is the Microsoft deletes junk emails after 10 days. Can I either get rid of the junk email folder (I'm happy to sort the emails myself), or have this time extended? This unwanted, unnecessary feature causes many more problems than it solves.

Outlook | Windows | Classic Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Hal Hostetler MVP-Outlook 12,011 Reputation points MVP Volunteer Moderator
    2025-03-06T18:36:18+00:00

    If you have a Samsung Smartphone, this article may help:

    Samsung smartphones move email to the Junk folder

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  2. Anonymous
    2025-03-06T18:12:33+00:00

    All emails are going directly to junk mail. I can move them to my inbox. I have checked the rules and nothing has changed.

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  3. Anonymous
    2025-03-06T13:10:25+00:00

    Some of their Tier 1 and Tier 2 are not helpful, unfortunately. It gets so stressful talking to them. Did you get told your case was escalated to Tier 3, concerned team or development team?

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  4. Anonymous
    2025-03-06T13:07:55+00:00

    Did you contact Outlook Support via live chat for a fix?

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  5. Anonymous
    2025-03-06T13:07:05+00:00

    Having the same issue. Did you get it fixed?

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