New Outlook Not Syncing Read Status for Gmail

Anonymous
2023-09-10T12:39:43+00:00

Hi, I'm running the new version of Outlook on Windows 11, and have connected to both my Uni (O365) and Gmail (Microsoft Cloud). O365 works fine, but the Gmail account doesn't sync read status back to gmail. I.e. outlook gets the correct read status from Gmail, and it syncs things like starring/flagging emails back to Gmail. But although I can mark things as read in Outlook, that status never syncs back to Gmail. The same is true on 3 different PCs, so it's not peculiar to one particular computer.

Any ideas?

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2023-09-13T12:38:50+00:00

    I'm having the same sync issue. It's a new Outlook problem - I can't solve it on my own. You provided excellent detail and you certainly understand the setup. BTW, I think the person responding to you is AI generated. I hope the Outlook dev team solves the new email sync issue soon. I may go back to the previous Outlook in the meantime.

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  2. Anonymous
    2023-09-13T12:45:30+00:00

    Thanks for letting me know - I couldn't find any threads started by others on the topic, so I assumed it was something unique to my set up. Good to know it's not!

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  3. Anonymous
    2023-09-17T22:35:06+00:00

    I'm having the same problem. Very bothersome! And it would be nice if a human would look at this.

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  4. Anonymous
    2023-09-18T16:34:27+00:00

    I also have the same problem with Gmail and "Read-Status-Sync". Receiving and deleting emails works fine. But the "read status" is not synchronized.

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    6 people found this answer helpful.
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  5. Anonymous
    2023-09-20T19:05:58+00:00

    Same here, same problem, same frustration with the bot-like answers on this official Microsoft answers site. I have submitted feedback several times through the new Outlook to the Support (whatever that may be at Microsoft's end). I am not holding my breath.

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    4 people found this answer helpful.
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