New Outlook Not Syncing Read Status for Gmail

Anonymous
2023-09-10T12:39:43+00:00

Hi, I'm running the new version of Outlook on Windows 11, and have connected to both my Uni (O365) and Gmail (Microsoft Cloud). O365 works fine, but the Gmail account doesn't sync read status back to gmail. I.e. outlook gets the correct read status from Gmail, and it syncs things like starring/flagging emails back to Gmail. But although I can mark things as read in Outlook, that status never syncs back to Gmail. The same is true on 3 different PCs, so it's not peculiar to one particular computer.

Any ideas?

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2024-02-29T13:03:09+00:00

    I used to have this problem all the time but it's been working fine lately.

    I have removed and reconnected the Gmail account from outlook for windows and from outlook for Android. I think that helped.

    We've tried this same thing with a few of our users and it seemed to work for a day or two, then things would revert back to how they were. The fact that Microsoft hasn't even officially acknowledged that there's an issue here is annoying, and I've been using a different client entirely.

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  2. Anonymous
    2024-02-29T14:46:18+00:00

    wrt "using a different client entirely", that's why I was using Windows Mail. It "just worked". They really need to dig into that app's Gmail protocol handlers and port them into the new Outlook.

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  3. Anonymous
    2024-02-29T14:56:24+00:00

    Just an update. As of this morning, it appears that the read status of messages is "sticking" in my new Outlook client. I have made no overt changes (though background updates are always a possibility, as I am a bit obsessive about keeping my systems patched...)

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  4. Anonymous
    2024-02-29T18:23:47+00:00

    Just an update. As of this morning, it appears that the read status of messages is "sticking" in my new Outlook client. I have made no overt changes (though background updates are always a possibility, as I am a bit obsessive about keeping my systems patched...)

    Definitely not my case, Windows 11, Microsoft 365 (enterprise), both up to date as of today.

    Still the same issue, the 'new' Outlook and Gmail are not syncing read/unread status.

    I am the user who posted the workaround instructions on page 2. That is still the only way to keep my Outlook synched with Gmail. And still an unacceptable way for an enterprise-level email app to work.

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  5. Anonymous
    2024-02-29T18:42:10+00:00

    Yeah, I guess I spoke too soon, as this afternoon all of the stuff I had marked as read came back as new. :(

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