New Outlook Not Syncing Read Status for Gmail

Hello Rich9999(2),

I’m Segunfunmi, an Independent Advisor and Microsoft user like you. Thanks for posting the query here in this forum.

I understand your issue. Here are some steps you can try to resolve the issue of Outlook not syncing read status with Gmail:

Reset your Outlook account: Add your Gmail account to your Outlook and click on Connect to easily sync.

Enable IMAP in Gmail: You need to enable IMAP in Gmail before connecting your account. You can do this by going to Gmail.com, selecting Settings, then the Forwarding and POP/IMAP tab. Under IMAP Access, select Enable IMAP and save changes.

Verify Windows updates: Ensure the latest Windows updates are running on your computer.

Check two-step verification: Check if two-step verification is supported. One common issue that causes Gmail to fail to sync with Outlook or other clients is the lack of support for two-step verification.

Change SMTP & other settings in your email client: You need to check if you have the correct information for the incoming mail (IMAP) server and outgoing mail (SMTP) server.

Enable folders: Outlook and Mail for Windows 10 need access to your folders in Gmail. Make sure that the folders are set to show in IMAP.

After you’ve enabled IMAP in Gmail and set your Gmail folders to show in IMAP, refresh Outlook or Mail for Windows 10. Note that it can take up to 15 minutes for syncing to refresh.

I hope this helps! Let me know if you have any other questions.

Kind regards, Segunfunmi.

Urm, did you actually read my post before asking those questions? I've done this on several PCs, which is the equivalent of resetting the gmail sync, so it's not that.

If IMAP wasn't enabled, it wouldn't be syncing at all. The email syncs, just not the read status (and yes, IMAP is enabled).

Windows updates are enabled, and all updates are applied.

The new outlook supports 2FA fine - as above, it wouldn't be syncing my email if it wasn't.

The new outlook client doesn't use IMAP or SMTP to sync with the microsoft cloud, so there are no SMTP or IMAP setting to check in the client.

Folders are enabled - again, this wouldn't affect read status either way.

Hello Rich9999(2),

I apologise for the confusion earlier. I understand that you’ve already checked the standard solutions. This issue of read status not syncing back to Outlook Gmail is peculiar.

Given that you’ve already verified IMAP settings, ensured Windows updates, confirmed two-step verification, and checked folder settings, this might be a more specific issue with the sync between Outlook and Gmail.

You could try to check the sync settings specifically for your Gmail account in Outlook. Here’s how:

Open Outlook and select File.

Go to Account Settings > Account Settings.

On the Email tab, double-click on your Gmail account.

In the Change Account window, click on More Settings.

Go to the Advanced tab, and under ‘Folders’, ensure that the option ‘Mark items for deletion but do not move them automatically’ is selected.

This setting sometimes affects how Outlook syncs read/unread status with Gmail.

I hope this helps, and I’m sorry for any inconvenience this has caused you. Let me know if you have any other questions or need further assistance.

Kind regards, Segunfunmi.

Thanks - note that, as I said in my original post, this is the new outlook, not classic. Those settings don't exist in the new outlook.

Rich

Hello Rich,

I apologise for the confusion, Rich. You’re correct that the new Outlook interface doesn’t have the same settings as the classic version.

This issue of read status not syncing back to Outlook Gmail is peculiar. It seems like you’ve already done extensive troubleshooting. It might be best to report this issue directly to Microsoft through their feedback hub or support channels. They might be able to provide more insight or a potential fix.

Again, I’m sorry I couldn’t be of more help. If you have any other questions or need assistance with something else, feel free to ask.

Kind regards, Segunfunmi.