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Hi, I'm running the new version of Outlook on Windows 11, and have connected to both my Uni (O365) and Gmail (Microsoft Cloud). O365 works fine, but the Gmail account doesn't sync read status back to gmail. I.e. outlook gets the correct read status from Gmail, and it syncs things like starring/flagging emails back to Gmail. But although I can mark things as read in Outlook, that status never syncs back to Gmail. The same is true on 3 different PCs, so it's not peculiar to one particular computer.
Any ideas?
Using classic Outlook for Windows in business environments
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I'm having the same sync issue. It's a new Outlook problem - I can't solve it on my own. You provided excellent detail and you certainly understand the setup. BTW, I think the person responding to you is AI generated. I hope the Outlook dev team solves the new email sync issue soon. I may go back to the previous Outlook in the meantime.
Hello Rich,
I apologise for the confusion, Rich. You’re correct that the new Outlook interface doesn’t have the same settings as the classic version.
This issue of read status not syncing back to Outlook Gmail is peculiar. It seems like you’ve already done extensive troubleshooting. It might be best to report this issue directly to Microsoft through their feedback hub or support channels. They might be able to provide more insight or a potential fix.
Again, I’m sorry I couldn’t be of more help. If you have any other questions or need assistance with something else, feel free to ask.
Kind regards, Segunfunmi.
Thanks - note that, as I said in my original post, this is the new outlook, not classic. Those settings don't exist in the new outlook.
Rich
Hello Rich9999(2),
I apologise for the confusion earlier. I understand that you’ve already checked the standard solutions. This issue of read status not syncing back to Outlook Gmail is peculiar.
Given that you’ve already verified IMAP settings, ensured Windows updates, confirmed two-step verification, and checked folder settings, this might be a more specific issue with the sync between Outlook and Gmail.
You could try to check the sync settings specifically for your Gmail account in Outlook. Here’s how:
Open Outlook and select File.
Go to Account Settings > Account Settings.
On the Email tab, double-click on your Gmail account.
In the Change Account window, click on More Settings.
Go to the Advanced tab, and under ‘Folders’, ensure that the option ‘Mark items for deletion but do not move them automatically’ is selected.
This setting sometimes affects how Outlook syncs read/unread status with Gmail.
I hope this helps, and I’m sorry for any inconvenience this has caused you. Let me know if you have any other questions or need further assistance.
Kind regards, Segunfunmi.
Urm, did you actually read my post before asking those questions? I've done this on several PCs, which is the equivalent of resetting the gmail sync, so it's not that.
If IMAP wasn't enabled, it wouldn't be syncing at all. The email syncs, just not the read status (and yes, IMAP is enabled).
Windows updates are enabled, and all updates are applied.
The new outlook supports 2FA fine - as above, it wouldn't be syncing my email if it wasn't.
The new outlook client doesn't use IMAP or SMTP to sync with the microsoft cloud, so there are no SMTP or IMAP setting to check in the client.
Folders are enabled - again, this wouldn't affect read status either way.