New Outlook Not Syncing Read Status for Gmail

Anonymous
2023-09-10T12:39:43+00:00

Hi, I'm running the new version of Outlook on Windows 11, and have connected to both my Uni (O365) and Gmail (Microsoft Cloud). O365 works fine, but the Gmail account doesn't sync read status back to gmail. I.e. outlook gets the correct read status from Gmail, and it syncs things like starring/flagging emails back to Gmail. But although I can mark things as read in Outlook, that status never syncs back to Gmail. The same is true on 3 different PCs, so it's not peculiar to one particular computer.

Any ideas?

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2023-09-23T17:35:30+00:00

    If you clear the blue unread status by clicking the email or by clearing the small envelope icon on the email, it will NOT clear unread status on the gmail account. However, if you select one or more emails then select "mark as unread" then select "mark as read" in the X items selected panel to the right, it will clear unread status in the gmail account. A bit of a pain but a way to get by until they fix this.

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  2. Anonymous
    2023-09-20T19:05:58+00:00

    Same here, same problem, same frustration with the bot-like answers on this official Microsoft answers site. I have submitted feedback several times through the new Outlook to the Support (whatever that may be at Microsoft's end). I am not holding my breath.

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  3. Anonymous
    2023-09-18T16:34:27+00:00

    I also have the same problem with Gmail and "Read-Status-Sync". Receiving and deleting emails works fine. But the "read status" is not synchronized.

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  4. Anonymous
    2023-09-17T22:35:06+00:00

    I'm having the same problem. Very bothersome! And it would be nice if a human would look at this.

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  5. Anonymous
    2023-09-13T12:45:30+00:00

    Thanks for letting me know - I couldn't find any threads started by others on the topic, so I assumed it was something unique to my set up. Good to know it's not!

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