New Outlook Not Syncing Read Status for Gmail

Anonymous
2023-09-10T12:39:43+00:00

Hi, I'm running the new version of Outlook on Windows 11, and have connected to both my Uni (O365) and Gmail (Microsoft Cloud). O365 works fine, but the Gmail account doesn't sync read status back to gmail. I.e. outlook gets the correct read status from Gmail, and it syncs things like starring/flagging emails back to Gmail. But although I can mark things as read in Outlook, that status never syncs back to Gmail. The same is true on 3 different PCs, so it's not peculiar to one particular computer.

Any ideas?

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2023-11-14T23:10:44+00:00

    I wish that Microsoft would at least acknowledge that this is a problem. I've been trying to use this app and providing feedback to Microsoft, as they've requested, but they never acknowledge my contribution. Seems that I'm wasting my time.

    While working as a software engineer (now retired), I suggested to the marketing people that we provide a list of known problems to our customers. They all laughed at me, "We can tell that you've never worked in marketing."

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  2. Anonymous
    2023-11-14T20:11:41+00:00

    Same issues here. I tried the MS classic Mail, Outlook, and the new Outlook. Only the new Outlook has this problem. Take Gmail as an example. With the new Outlook, the Gmail webmail still shows unread when I read mail messages on the new Outlook.

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  3. Anonymous
    2023-11-13T13:05:49+00:00

    I'm seeing the same behavior, but using Outlook on OS X as opposed to windows. The problem appeared with the most recent update -- 16.78.3 (23102801).

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  4. Anonymous
    2023-11-08T22:13:22+00:00

    I hope this issue is resolved prior to forcing users to use the new version in 2024.

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  5. Anonymous
    2023-11-08T19:46:23+00:00

    Same issue here as well with both Gmail and Yahoo accounts... works fine with outlook account

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