New Outlook Not Syncing Read Status for Gmail

Anonymous
2023-09-10T12:39:43+00:00

Hi, I'm running the new version of Outlook on Windows 11, and have connected to both my Uni (O365) and Gmail (Microsoft Cloud). O365 works fine, but the Gmail account doesn't sync read status back to gmail. I.e. outlook gets the correct read status from Gmail, and it syncs things like starring/flagging emails back to Gmail. But although I can mark things as read in Outlook, that status never syncs back to Gmail. The same is true on 3 different PCs, so it's not peculiar to one particular computer.

Any ideas?

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2024-04-13T23:40:25+00:00

    Hi, sure

    These are my settings in mail.google.com that I think are relevant:

    Accounts and Import:

    Grant access to your account:
    Mark as read

    x Mark conversation as read when opened by others 

    Leave conversation unread when opened by others

    Sender information

    x Show this address and the person who sent it ("sent by …") 

    Show this address only (******@gmail.com)

    Forwarding and POP/IMAP

    POP download:

    1. Status: POP is disabled

    IMAP access:

    Status: IMAP is enabled

    When I mark a message in IMAP as deleted: 

    Auto-Expunge on - Immediately update the server. (default)

    x Auto-Expunge off - Wait for the client to update the server.

    When a message is marked as deleted and expunged from the last visible IMAP folder:

    x Archive the message (default) 

    Move the message to the Trash 

Immediately delete the message forever

    Folder size limits

    x Do not limit the number of messages in an IMAP folder (default) 

    Limit IMAP folders to contain no more than this many messages  1,000

    Add-ons:

    There are no add-ons installed.

    In Outlook for windows I have these settings (among others):

    Mail > Message Handling

    Mark read: Mark displayed items as read when the selection changes

    In the unread filter: Always keep items unread unless I explicitly mark them as read

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  2. Anonymous
    2024-04-12T07:36:37+00:00

    thanks Enriquel,

    Can you please also provide your Gmail settings (eg. imap and etc)?

    thanks

    Neset

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  3. Anonymous
    2024-04-11T17:29:41+00:00

    In my case, the problem was consistent and reproduceable, but since January-February it went away by itself. I didn't change any configuration. Automatic updates are on.

    Now It's working ok everytime.

    This is my version:

    About Outlook

    Version You have Microsoft Outlook Version 1.2024.403.300 (Production).Client Version is 20240329006.14 .

    Edition Windows 11 Pro

    Version 23H2

    Installed on ‎27/‎03/‎23

    OS build 22631.3447

    Experience Windows Feature Experience Pack 1000.22688.1000.0

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  4. Anonymous
    2024-04-11T17:09:29+00:00

    I can also confirm that the problem still exists.

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  5. Anonymous
    2024-04-11T07:54:16+00:00

    Hi community,

    the issue remains as of today.

    (all the SW chain is up to date, settings are in place)

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