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I'm not able to add my work 365 basic account in this new Outlook anymore. I get this error: "This account is not supported in Outlook for Windows due to the license provided by your work or school. Try to login with another account or go to Outlook on the web."
This is ridiculous that I'm able to add my personal Gmail, my personal Outlook email, but can't add my work account which my company pays money for. Now you want to charge us more by upgrading from basic to standard to able to use your new Outlook I see. I also noticed ads right in my Inbox in this new Outlook. Seriously? Ads too now? Well, it seems like you're very desperate lately dear Microsoft and using such enforcing brute tactics on us - users won't do good for you. It will have opposite effect in fact: Now I will tell my IT boss to switch to Google instead. And guess what? I won't be the only one doing this. You know what's your problem, Microsoft? You never listen and you never care about us. You just do what you want to do and it's all about squizzing money out of us while giving us worst products compared to other companies.
P.S. By the way, your new Outlook sucks and everything you give us lately sucks too.
Using Classic Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
there is no way of doing that. the NEW button in classic is not there and if we install NEW is wants to pull the office365 account with a Business Standard license. We have 15 user LTSC and paying $17 per month to use new outlook is not acceptable
I've been using the "new" Outlook for two days with only one of my accounts to test it, but I decided to switch back to the "old" Outlook. I have no idea how Microsoft can think that an email client like the "old" one can be replaced with a minimalistic client like the "new". There is a significant amount of missing functionality. The "new" Outlook might replace the "old" Outlook Express, but it most certainly does not replace the "old" Outlook.
Yep - I just moved the first of my several Business Basic accounts to Google Workspace (some of them back to Google after switching to Microsoft).
Would have cost me the same to upgrade the Microsoft accounts to get use of the new Outlook, but I wasn't up for that with the bad taste this has left in my mouth.
I am now using my shiny new Gmail account in the new Outlook.
It would seem so, yes. It looks like if its a 365 license involving Exchange Online, and you don't specifically have the "desktop apps" included with that license, you can no longer add that account to the new Outlook.
We are experiencing the same issue; I changed a license from basic to standard and it seems to work. But now I'm trying to do it for the other email we're having an issue with and it's not working. I've submitted a ticket but I highly doubt they'll have an answer for me today.