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I'm not able to add my work 365 basic account in this new Outlook anymore. I get this error: "This account is not supported in Outlook for Windows due to the license provided by your work or school. Try to login with another account or go to Outlook on the web."
This is ridiculous that I'm able to add my personal Gmail, my personal Outlook email, but can't add my work account which my company pays money for. Now you want to charge us more by upgrading from basic to standard to able to use your new Outlook I see. I also noticed ads right in my Inbox in this new Outlook. Seriously? Ads too now? Well, it seems like you're very desperate lately dear Microsoft and using such enforcing brute tactics on us - users won't do good for you. It will have opposite effect in fact: Now I will tell my IT boss to switch to Google instead. And guess what? I won't be the only one doing this. You know what's your problem, Microsoft? You never listen and you never care about us. You just do what you want to do and it's all about squizzing money out of us while giving us worst products compared to other companies.
P.S. By the way, your new Outlook sucks and everything you give us lately sucks too.
Using Classic Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I think they fixed it. I was just able to login with my 365 work account, but I noticed ads there :(
I have had an Exchange Online (Plan 1) since 2012. I used to access this with a standalone version of Outlook, and never had a problem. For the last few years, I have accessed the exchange account via what used to be an Office365 and now Microsoft365 (Family) subscription-based Outlook with no problem.
When I select the try "New Outlook" option in outlook, on my desktop PC, it works fine.
When I try the same on my laptop, I run into the same issue as everyone else in this thread.
Both are running fully up to date windows 11, both are logged into my personal account.
The only difference I can see is that my Desktop runs Windows 11 Pro, and my laptop runs Windows 11 Home.
I have no idea what is going on but hope this adds to the pool of knowledge where someone with far more intelligence than I will be able to shed some light on the problem.
Oh golly don't you have love Billy and his Gated community !
I have the same problem, for God's sake Microsoft make it easy or is that one of the founding principals of Microsoft to make life difficult for users.
And we pay for this **** no less !
Just as all the others, for me the same.
Using different accounts, E1, E3, Business Premium, Business Basic, and Visual Studio subscriptions, I think I should have enough licensing to open up my accounts. I sure do in the current version of Outlook. E1 and Business Basic won't work in the new Outlook for Windows.
On another PC, where the new Outlook for Windows already has been set up, the accounts still work, even today. So the check seems new and only when new accounts are added. Strange. Let's wait this one out.
Very peculiar. I can confirm that I am able to set up any Exchange Online 1 account in ANY non-Microsoft app, for example emClient. JUST NOT the "new Outlook for Windows".
In the Exchange Admin Centre, when I go to "Manage settings for email apps" for the user, everything is enabled:
Curiously, I also tried setting up this account in the default "Mail" app in Windows 10 & 11, and it ALSO doesn't work there.
Also, when I check if the "new Outlook for Windows" is enabled for my Exchange Online 1 user in PowerShell, the status as "true". So from the above it's clear that Outlook for Desktop is still definitely "permitted" and "supported", in theory. Hopefully Microsoft is working to add the "new Outlook" here.