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I updated my computer this morning and now anytime I try and attach an email to an outgoing email, my entire Outlook crashes (before the email attaches and I get a chance to try and send the outgoing email). I've tried restarting Outlook and my computer. I have no problem attaching and sending other types of files. The issue is not limited to one particular email message I'm trying to attach or send -- I've tested the issue, and it has happened with all my tests or various email (.msg) attachments and outgoing emails.
I routinely attach emails from within my Outlook to my outgoing emails in Outlook, by dragging and dropping the email I want to attach to my outgoing email. This is the first time I'm having this issue. I imagine it may have something to do with the update I was forced to run this morning.
Any troubleshooting advice would be much appreciated. Thank you, all!
Using New Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I can confirm this happens to several of our users starting this week as well
I also can confirm it only affects MSG file extensions. Not DOC RTF TXT XLS etc.
Wasnt even on the latest version. I attempted to update to the latest version but it still did not fix the error. So this has been happening on at least 2 versions.....
Did anybody have a fix for this issue?
Hi Eleni
There have been several posts since you answered this saying it's an issue with build 2402. That's the version I have had since 22 Oct when I first experienced the crashing issue that Brianna started this post with. I've forced Office updates twice since then, the last being 5 mins ago but "classic" outlook still crashes. Here's my version:
Should I revert to build 2401, as some have suggested - how do I do that?
Thanks
Gavin
No solution that I've found. I've been having to switch from Classic Outlook to New Outlook anytime I need to attach an email. I revert back to Classic Outlook because there are too many other features I need, that are not in New Outlook. Sadly, this switching back and forth doesn't solve the dilemma of being able to save an email message locally (that can actually successfully be opened), which is another feature I regularly use.
I too am now getting complaints from users that can't' attached .msg's to emails.
The new outlook is missing a few features from the previous version. It also doesn't seem to use the traditional Mail Setup - Outlook utility, (but I need to investigate that more). There needs to be a separate conversation thread on the New Outlook Experience.