Why are my contacts not coming up on the People panel in Outlook - completely blank.

Hi P F,

Thanks for contacting us and sorry for the inconveniences,

Here are some possible solutions that you can try:

• Check your contacts folder location and visibility. Make sure that your contacts folder is in the default location and that it is not hidden or deleted. To do this, go to **File** > **Account Settings** > **Account Settings** > **Data Files** in Outlook. You should see your default Outlook data file with a check mark next to it. Click on it and then click on **Open File Location**. This will open the folder where your Outlook data file is stored. Look for a file named **contacts.pst** or **contacts.ost** and make sure that it is not hidden or deleted. If you don't see it, you may need to restore it from a backup or create a new one.
• Check your Outlook view settings. Make sure that your Outlook view is set to show your contacts folder and that it is not filtered or grouped. To do this, go to **View** > **Change View** > **People** in Outlook. This will show your contacts in a card view. You can also go to **View** > **Current View** > **Customize Current View** and make sure that the **Filter** and **Group By** options are clear. You can also reset the view to the default settings by clicking on **Reset Current View**.
• Check your Outlook address book settings. Make sure that your Outlook address book is configured to include your contacts folder and that it is not corrupted or outdated. To do this, go to **File** > **Account Settings** > **Account Settings** > **Address Books** in Outlook. You should see **Outlook Address Book** in the list. Click on it and then click on **Change**. You should see your contacts folder under the **Outlook Address Book** tab. Make sure that the box for **Show this folder as an e-mail Address Book** is checked and that the **Name of the address book** is correct. You can also click on **Update Now** to refresh the address book.

Let me know if this helps or if you need further assistance.

Regards, Sola

“Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below. “

Kindly note that this is a user to user forum, we are users helping other users, we aren't Microsoft employee neither are we Microsoft agents.

Thank you for so much great detail. Unfortunately, it appears there is a lot wrong!

First, I do not have a contacts.pst file when I go to the Outlook data file folder. You said to create one. Is it as simple as creating a New file? If so, what kind of file is it? When I click New, it has a number of file types, most of them being Microsoft program files.

When I go to the View settings and click Change View, People is not even an option for me. This is possibly because of the first issue.

Finally, when I go to the Address Book and click Change, I see a Contacts with my email address, there is no box to be checked. It is a small box / window and only has a button to remove the address book and 2 radio button options to change the way names are shown.

Again, thank you for the detailed things to look at. Any further suggestions?

Regards.

Hi again,

• To create a new contacts.pst file, you need to go to File > Account Settings > Data Files > Add. Then, choose Outlook Data File (.pst) as the file type and name it contacts.pst. You can also choose a location to save the file, such as your Documents folder. This will create a new data file with a Contacts folder that you can use to store your contacts .
• To change the view to People, you need to go to the Home tab and click on the People icon in the bottom left corner of the Outlook window. This will switch to the People module, where you can see your contacts in different views, such as Business Cards, List, or Phone. You can also change the view settings by clicking on the View tab and selecting Change View. Ref: https://support.microsoft.com/en-us/office/create-change-or-customize-a-view-f693f3d9-0037-4fa0-9376-3a57b6337b71
• To make your contacts.pst file the default address book Ref: https://support.microsoft.com/en-gb/office/change-default-address-book-53b3ce7a-9d35-4e27-9e37-57979778fe5b

Let me know if this helps or if you need further assistance.

Regards, Sola

“Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below. “

Kindly note that this is a user to user forum, we are users helping other users, we aren't Microsoft employee neither are we Microsoft agents.

but WHERE IS **File** > **Account Settings** > **Account Settings** > **Data Files** in Outlook.

In English please