Why are my contacts not coming up on the People panel in Outlook - completely blank.

I don't recall any recent changes in the new Outlook app - but in Outlook on the web, you can use the new contact experience or old.

This screenshot is one I made for another question - but in the old contact experience, you'll have Folders for your contacts. In new, it has categories instead, with autocomplete list and actual contacts together in the All Contacts folder. The only way to see contacts that are saved in new Outlook is if you add a category to them, so they all show up in the category.

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Appears Microsoft is trying to force users into New Outlook by any means possible

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That's because Windows Mail is deprecated and replaced by new Outlook.

Seems like the same thing might have happened to me last week. Something has changed and I see everything again. I did nothing to make the change . . . it just happened.

I don't know whether I now have the web version or the app version. I probably always had the app version, because on my landing page I always have clicked Apps to get to the Outlook mail icon. GoDaddy told me the problem was Microsoft when I called an agent a while ago. On the left side of the Outlook People screen, I now see two sets of Contact lists, but under slightly different folder names. Top to bottom, I see these folders: Favorites, Your contacts, Your contact lists, Deleted and Folders and Directory and a blue link, Go to Groups. The Folders icon has a dropdown arrow that reveals these subfolders: Contacts, New Applicants and a link, Create new folder. I've never seen two sets of folder trees. Clicking on Directory reveals Contacts and other folder, all of which are empty. except for Global/Default Address List and All Users.

Both sets of contact lists have all of the names that should be there, but they appear twice in each contact folder. The name-doubling is likely because I followed a suggestion I saw online and created the contact list by copying and pasting the names from my Sent folder, then uploading/importing them to Outlook, but I don't recall the steps. At the time, I saw no change and the contacts were still hidden. Meanwhile, I've been sending to my contact lists as usual (their names appear when I start typing), and everything has gone through (no duplicate emails going out, thankfully). As stated, the list became visible again last week. Microsoft must have quietly populated some system fix or new way of doing things in the background. Anyway, all seems well now.

I was having the same problem with contact details not showing in the right pane in the web version of Contacts/People, so I thought I would give the Windows Mail app a try to access my contacts

When I opened the Mail app in Windows, I got a message that the app needed to update itself, and after a short period, New Outlook opened, showing the same account that was in the Mail app previously, and clicking the People icon in the left column displayed my contact data in the same format I'm used to seeing in the web version of People

Appears Microsoft is trying to force users into New Outlook by any means possible

Yes, it happens here in Singapore too. Our user suddenly was able to search for contacts from the search bar again.

We need to continue to make full use of this blog to alert any issues that we may have faced from different region and time zones. it really helps to make things work out easier.

Thank you everyone for your kind input.