Upgrading to new outlook will not accept IMAP accounts

Anonymous
2023-10-30T10:18:33+00:00

Hi

trying to upgrade but when giving al the information of my IMAP connection the continue button is greyed out.

On another MS forum people are saying IMAP is not enabled yet, is that correct?

Outlook | Windows | New Outlook for Windows | For business

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Anonymous
2023-10-30T11:11:42+00:00

Hey there, my name is Ajibola and I'm excited to help you today!

Indeed, the new Outlook for Windows does not support IMAP accounts yet. This means that you cannot add your email account from Yahoo!, iCloud, or other providers that use IMAP protocols to the new Outlook app. The new Outlook for Windows currently supports Exchange-backed Microsoft 365 work or school accounts, Outlook.com accounts, and Gmail accounts.

However, there is some good news. The new Outlook for Windows team is working hard to add support for more account types in the future, including IMAP accounts. They have not announced a specific timeline for this feature. Still, they have stated that they are listening to user feedback and prioritizing the most requested features https://support.microsoft.com/en-us/office/getting-started-with-the-new-outlook-for-windows-656bb8d9-5a60-49b2-a98b-ba7822bc7627. You can check their blog posts and release notes for the latest updates on the new Outlook for Windows development.

In the meantime, you can still use the classic Outlook for Windows app to access your IMAP account, or use a web browser to access your email provider's website. You can also switch back and forth between the new and classic Outlook for Windows apps by using the toggle switch at the top-right corner of the window.

If you have any further questions or need additional assistance, please feel free to ask. I'm here to help!

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Kind regards

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  1. Anonymous
    2024-02-26T22:54:25+00:00

    No, not at this time. Imagine Microsoft flawlessly rolling out an app, with 40 years old technology 🤡 It's quite an embarrassing testament for them. But hey, maybe we can pay for the feature, since it's for "pro" usage, right? (I'm being sarcastic.)

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  2. Anonymous
    2024-02-19T12:12:11+00:00

    For many months when I tried the "ew Outlook" it always gave an error with IMAP, but last month I opened my old mail app as normal, and it immediately switched to the new outlook, and it had connected with my IMAP account, all was working like magic. I still open via the old mail app and it goes to the new outlook. The new outlook has a slider that allows me to go back, and gives a page of questions as to why I would go back.

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  3. Anonymous
    2024-02-19T11:03:06+00:00

    17/02/2024. Today I have now been forced out of windows Mail to New Outlook and it still wont accept my IMAP account with 'something went wrong'

    Same problem, I got forced into the new outlook today and all my accounts (except my hotmail one) stopped working. The settings have been saved, but don't seem quite correct, but even if I correct them or enter my password the new outlook tells me something is wrong, no matter what I try. I found the little button that has switched me back to the old outlook thank goodness. I don't know how long I will be able to continue using the old version or if Outlook will fix things, if not I will be looking at such alternatives as Thunderbird, as I need the functionality to see all my emails in one location.

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  4. Anonymous
    2023-12-08T21:21:08+00:00

    I just tried it, and the new outlook still won't allow me to use IMAP, Gmail is no problem.

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