Receiving email on alias but not able to send any emails - Outlook on the web?

Anonymous
2024-02-17T17:16:09+00:00

Hey folks,

I've created a couple alias email addresses via Outlook itself (via https://account.live.com/names/Manage) but recently when I try sending an email from any of them it simply does not get sent? I can receive emails on those aliases.

This on Outlook in the browser (not the app), I select the alias I want to send from and it shows in my sent box but it never reaches the recipient. I've tired multiple different recipients and no it is not going to their spam either, double checked that. This used to work, are aliases just broken now? UGH!

Any help is appreciated. Thank you!

Outlook | Web | Outlook.com | Email

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

65 answers

Sort by: Most helpful
  1. Anonymous
    2024-08-06T11:18:28+00:00

    Ok, there is another "workaround":

    You can create a new alias that is a e.g. "@outlook.com" email address. That email, ending with "@outlook.com" can still be used as alias and send emails.

    That will not solve the problem of existing external email addresses, but it is a small step towards a potential solution (until hopefully Microsoft revokes its decision and enables all aliases again)

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments No comments
  2. Anonymous
    2024-08-05T15:49:19+00:00

    Well, if this is really no longer possible and will not be fixed I need to change my email as well. After ... 25+ years? That would be terrible. I am really hoping Microsoft reconsiders this decision.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments No comments
  3. Anonymous
    2024-07-23T07:24:10+00:00

    Some here too. My main alias has always worked. It stopped working last week from one day to the other. The mails get stuck in the drafts folder, stay there forever and are never sent out.

    Removing and re-creating my main alias doesn't help at all.

    Then I created a test alias and interestingly that works fine. The only difference I see between the two alias' is, my main alias was previously a connected account until Microsoft stopped the connected account feature and converted the mail adress into an alias.

    I tried it with Outlook New and Outlook Web - I have no 365 subscription.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  4. Anonymous
    2024-07-03T02:28:34+00:00

    Same issue for me. "Send from alias" turned is on in Exchange but no "Addresses to send from" section in Outlook. Every email sent just resorts to my primary.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  5. Anonymous
    2024-05-30T01:16:10+00:00

    Go to the top left side and click view on the right side of home. The addresses to send from will show on that setting option only. I dont know why these people dont explain that. I have enabled that so it shows im responding as my alias on my end (looks like it came to my primary until i go to reply then i see the alias email selected to reply) but on my tester email after I sent it from my alias to the person contacting me on the other end (that persons side-- sorry its hard to explain but i am using my personal email trying to test my primary and alias emails for work) it shows my primary email.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments