New Outlook APP Does not keep formatting when copy and pasting into another email

Right after you paste text, a small "Ctrl" icon box will pop up below the text you pasted.

Once you click on the "Ctrl" icon, the other icon will appear. Clicking on the first box saves formatting.

Yep, that's it. Ridiculous that the previous options aren't immediately available in the ribbon, yet another example of change not being an improvement.

In my instance then I'd be creating a new thread when I want to keep the original and just make colored annotations. Sometimes throughout the week I can have a couple colors added to the original body. I hope they just fix it.

It is annoying for sure, but you can just use a different strategy for creating a template:

• Create your formatted email with subject line, bold, colour/highlighted headings, any attachments that might be part of your template.
• If there are elements you want to act as placeholders for inserting custom info later, in either your subject line or message body (e.g. square brackets or ____), include those too.
• Sign off with your nice signature.
• Email the message to yourself (you could even include a note or instructions to yourself at the top of the message)
• Instead of copy & paste, you can "Forward" the message to create a new Draft that retains all your nice formatting;
• While it is still in Draft, remove the "FW" from your Subject line and edit any customizations in the subject line.
• Remove the header information or instructions you left in at the top (from when you emailed it to yourself) and update your salutation line, Dear so-and-so, etc.
• Update any other customizations in the body of the email.
• Address and send the message to your intended recipient.
• Repeat for additional recipients (ideally going back to start from your clean initial template, to avoid the risk of leaving in any of the previous recipent's information).

The benefit of this over copying and pasting is that it doesn't require you to recreate a new subject line from scratch and it also keeps any attachments that you would normally include for all recipients everyone, without having to re-attach with each new message (as when you would previously copy & paste).

The only drawback is if you have customized attachments for a specific recipient, it will attach those at the end of the attachments list, rather than the beginning. I don't think you can rearrange the priority of how attachments are listed (at least I haven't seen that you can). Not the end of the world, but I usually like to attach files with higest priority showing first.

Hope this might help someone!

MC

It was working for me and now this morning it doesn't. Frustrating.