Hotmail keeps asking for my password.

Anonymous
2024-02-15T07:09:37+00:00

Hotmail keeps asking for my password. My password was correct. I still changed it. It keeps asking for my password nevertheless. Not only is it very annoying but it also keeps me from using my iPhone properly because that pop-up blocks me all the time I have read some of the answers you have given to people with the same problem. You only answer by asking questions. Every time they answer your question you ask another question. So no answer to be found anywhere. Just more and more questions. If you have to ask me questions, please ask them all at once. I really don’t have time for ping-pong. Thank you.

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

58 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  2. Anonymous
    2024-02-15T07:58:36+00:00

    Hello Alexandra ,

    My name is Jackson and thank you for your question.

    I sincerely apologize for the issue you experience with your account, I am a user myself and understand how frustrating this is.

    From your issue description it is possible the Microsoft security system is detecting suspicious sign in activities in your account hereby prompting you to change your account password.

    You can see when and where your account has been accessed including successful sign-ins, devices used, IP address and security challenges on the Recent activity page;

    https://account.live.com/activity

    I will suggest you try out the Microsoft authenticator app option. The Microsoft Authenticator phone app not only adds another security layer to your Microsoft account, but it also lets you sign in to your account from your phone without a password but You’ll use a fingerprint, face recognition, or a PIN for security.

    See details to set up and use the authenticator app in the link below;

    https://support.microsoft.com/account-billing/9783c865-0308-42fb-a519-8cf666fe0acc

    Warm regards,

    Jackson E.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  3. Anonymous
    2024-03-09T17:22:23+00:00

    Hi Jackson,

    this is not an answer, you simply suggest to add a new layer to something that doesn't work, can you please provide a solution?

    A

    Was this answer helpful?

    20+ people found this answer helpful.
    0 comments
  4. Anonymous
    2024-03-14T09:19:26+00:00

    I have exactly the same issue. Tried with both Outlook 2013 and outlook 2021. Same problem. What is going on ?

    Was this answer helpful?

    9 people found this answer helpful.
    0 comments
  5. Anonymous
    2024-03-22T19:37:32+00:00

    This problem started about 3 weeks ago with my Fire tablet asking for my password then not accepting it. I set a new MS password, deleted the account from the Fire tablet and tried to reinstall it but it still won't accept the new password. Today The Hotmail account on my laptop has asked for the password again and it has now updated but the Fire tablet still won't install. There is something wrong with MS hotmail that needs sorting and it is not the fault of users!

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments