Hotmail keeps asking for my password.

Anonymous
2024-02-15T07:09:37+00:00

Hotmail keeps asking for my password. My password was correct. I still changed it. It keeps asking for my password nevertheless. Not only is it very annoying but it also keeps me from using my iPhone properly because that pop-up blocks me all the time I have read some of the answers you have given to people with the same problem. You only answer by asking questions. Every time they answer your question you ask another question. So no answer to be found anywhere. Just more and more questions. If you have to ask me questions, please ask them all at once. I really don’t have time for ping-pong. Thank you.

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

58 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2024-03-09T17:22:23+00:00

    Hi Jackson,

    this is not an answer, you simply suggest to add a new layer to something that doesn't work, can you please provide a solution?

    A

    Was this answer helpful?

    20+ people found this answer helpful.
    0 comments
  2. Anonymous
    2024-02-15T07:58:36+00:00

    Hello Alexandra ,

    My name is Jackson and thank you for your question.

    I sincerely apologize for the issue you experience with your account, I am a user myself and understand how frustrating this is.

    From your issue description it is possible the Microsoft security system is detecting suspicious sign in activities in your account hereby prompting you to change your account password.

    You can see when and where your account has been accessed including successful sign-ins, devices used, IP address and security challenges on the Recent activity page;

    https://account.live.com/activity

    I will suggest you try out the Microsoft authenticator app option. The Microsoft Authenticator phone app not only adds another security layer to your Microsoft account, but it also lets you sign in to your account from your phone without a password but You’ll use a fingerprint, face recognition, or a PIN for security.

    See details to set up and use the authenticator app in the link below;

    https://support.microsoft.com/account-billing/9783c865-0308-42fb-a519-8cf666fe0acc

    Warm regards,

    Jackson E.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  3. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more