Outlook 2016 doesn't accept password or app password

Anonymous
2024-01-25T09:40:42+00:00

I have this problem - Outlook 2016 doesn't accept password or app password - and i think it is a growing World wide Microsoft problem :-(

See also here: https://www.reddit.com/r/Outlook/comments/19dx64p/outlook_2013_windows_10_suddenly_not_accepting/Outlook gives me this: (startede yesterday)

I have 2 PC's with HOTMAIL accounts in Outlook 2016 ...

They both have this error.

I do get mails ... but I can´t send mails. Yesterday it did work for 1-2 hours ... but right now the error is there all the time :-(

Please help me.

Thanks in advance

Pierre

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2024-02-10T16:00:37+00:00

    I haven't had any issue on 9Folders since I deleted all my MS accounts (making sure to back up settings first) and re-added them.

    Thunderbird issues were sorted by changing the server name to outlook.office365.com and authentication method to OAuth2
    Outlook still prompts for password but doesn't impede mail.

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  2. Anonymous
    2024-02-10T19:16:57+00:00

    Issue not resolved - more updates on my experience.

    1. I wrapped up my international business trip and flew back to the US. After landing in the US, my phone immediately went into the password prompt loop. Everytime the phone prompts, it get a notification tone and it was a pain while waiting to pass through Custom with the phone beeping. It's the first time the phone seen T-Mobile 5G network in more than 2 weeks. It lasted over 1.5 hour and it's only when I am half-way home on a drive when the password prompt went away on its own.
    2. On my home computer, I didn't get any prompt initially and 2 weeks of emails were downloaded into desktop Outlook app (from Office, not Window's new Outlook PWA). Then about 2 hours later, desktop Outlook 2013 started the password prompt look. I have modern auth enabled through regkey. My work computer Office 365 with latest updates also went into the password prompt loop.

    This issue is FAR from being resolved. Prior to 1/23/2024, I almost never had this level of password prompts. At most when MS is messing with their infrastructure, I get a couple of hours of this issue once in a long long time....definitely not 2+ weeks like this time.

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  3. Anonymous
    2024-02-10T20:07:24+00:00

    This issue has been escalated to the Outlook Team and its being investigated. I posted a Known Issue to acknowledge the issue, Outlook and other apps are unable to connect to Outlook.com - Microsoft Support.

    The Known Issue status is shown as "resolved" but the issue is still occurring for myself and others - see the posts at the end of the thread.

    Removed and re-added hotmail accounts, using new app passwords, and also done the MO registry edits but still get repeated password requests from Outlook 2013.

    Not resolved for me.

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  4. Anonymous
    2024-02-10T22:58:11+00:00

    Outlook and other apps are unable to connect to Outlook.com - Microsoft Support

    Why the Status has been set to resolve while many here still claim the issue still exists?
    What kind of support is this?

    Still getting this in mailbox and emclient using exchange and app passwords..
    Have to retry multiple times to get authenticated..

    Please reinvestigate the issue.. Again I wonder why this has been set to resolved..

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  5. Anonymous
    2024-02-10T23:31:01+00:00

    Still unresolved on the gmail app running hotmail as exchange as it continues to keep asking me "enter credentials for <email address>"

    I can receive emails but not send

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