Outlook 2016 doesn't accept password or app password

Anonymous
2024-01-25T09:40:42+00:00

I have this problem - Outlook 2016 doesn't accept password or app password - and i think it is a growing World wide Microsoft problem :-(

See also here: https://www.reddit.com/r/Outlook/comments/19dx64p/outlook_2013_windows_10_suddenly_not_accepting/Outlook gives me this: (startede yesterday)

I have 2 PC's with HOTMAIL accounts in Outlook 2016 ...

They both have this error.

I do get mails ... but I can´t send mails. Yesterday it did work for 1-2 hours ... but right now the error is there all the time :-(

Please help me.

Thanks in advance

Pierre

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2024-03-03T00:15:25+00:00

    I successful enabled a decades-old Hotmail account and several free Outlook.com accounts to Thundebird (102.15.1) using Oath2. I added the account using the regular Thunderbird dialog (FILE > NEW > EXISTING MAIL ACCOUNT) and used my regular password:

    Image

    An MS Outh2 dialog opened where I again entered the same credentials. Once connected, these are the settings for the accounts:

    SERVER SETTINGS:

    Server name: outlook.office365.com

    Port: Port 993

    Connection security: SSL/TSL

    Authentication mode: OAuth2

    OUTGOING SERVER:

    smtp.office365.com

    Port: 587

    Authentication method: OAuth2

    Connection Security: STARTTLS

    CONTACTS & CALENDAR

    When Microsoft broke things in late January without alerting its users and started this whole mess, I've struggled to keep a stable contacts & calendar connection using TBSync. Only just this week did I finally get a stable connection using the following add-ons:

    • Tbsync-4.3-tb.xpi
    • Provider for Exchange ActiveSync 4.8.

    After installing the add-ins, click on "TBSync: Idle" on the status bar of the main Thunderbird window (in the lower right corner). This opens the "TbSync account manager" window.

    1. click Account actions
    2. click Add new account
    3. click Exchange ActiveSync

    Image

    The ACCOUNT INFORMATION window will open.

    1. choose the Microsoft Office 365 option,
    2. give the account a name (see NOTE below)
    3. enter your email address.

    Image

    NOTE: I used an account name without spaces ("HOTMAIL_OAUTH"). For the past six weeks, I tried and failed repeatedly to add this Hotmail account via the Office365 connection. Using an account name without spaces resulted in a successful connection. I don't know if that truly had any impact or if MS finally got its **** together, but I finally got a working connection just this week.

    Click "ADD ACCOUNT" and a Microsoft authentication dialog should open. Enter your regular password. You should then be returned to the TbSync account manager where you can enable the resources you wish to sync. NOTE: Be sure to add a value in the "Periodic sync (in minutes)" field.

    Image

    Hope it works for you. Good luck!

    (You'll need it because MS will surely be of no help whatsoever).

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  2. Anonymous
    2024-03-03T16:25:06+00:00

    For me, the above Thunderbird settings, and TbSync work, all except settings for email outgoing server SMTP.

    OUTGOING SERVER:

    smtp.office365.com

    Port: 587

    Authentication method: OAuth2

    Connection Security: STARTTLS

    When I select OAuth2, I get the SMTP Authentication error: Image

    Only OUTGOING SERVER Authentication Method setting of "Normal Password" seems to work.

    Maybe this step

    "Click "ADD ACCOUNT" and a Microsoft authentication dialog should open."

    failed to appear each time I have tried, as I don't remember it.

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  3. Anonymous
    2024-03-03T21:22:14+00:00

    Yet another authentication error/couldn't sign on error. Numerous attempts before it accepted. Outlook.com account 9Folders using eas. So damn disappointing.

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  4. Anonymous
    2024-03-05T11:16:58+00:00

    @Robdstef, @edreded,

    Thank you for the information.

    I was unable to get OAuth2 to work in Thunderbird 102.15.1 for Microsoft Hotmail/Live accounts as something was wrong with the web page sign in screens closing prematurely, but after many hours spent working on this, I was finally able to get OAuth2 working for Hotmail/Live e-mail addresses using IMAP and SMTP in the latest release version 115.8.1.

    Image

    It is interesting to note that it also appears that in this version the OAuth2 option is unavailable (for me) using smtp-mail.outlook.com, the server officially listed for SMTP at

    https://support.microsoft.com/en-gb/office/pop-imap-and-smtp-settings-for-outlook-com-d088b986-291d-42b8-9564-9c414e2aa040

    Image

    That said, changing the SMTP Server Name from smtp-mail.outlook.com to smtp.office365.com instead, for my old Hotmail and Live accounts, the OAuth2 option becomes available and seems to work.

    Image

    It appears Microsoft needs to update the SMTP server listed, and provide better authentication method information, at

    https://support.microsoft.com/en-gb/office/pop-imap-and-smtp-settings-for-outlook-com-d088b986-291d-42b8-9564-9c414e2aa040.

    I hope my problems are finally over (for now) as this has markedly been a mess.

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  5. Anonymous
    2024-03-05T17:46:14+00:00

    Don't have a computer to conduct any tests like many (thank you all) access to dos to identify server names to IP addresses. Have any regulars familiar with nslookup tried to enter the MS serve/smtp (IPA) email IP Address (v4) vice name when setting up their profile via control panel? Thanks.

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